If you've checked your statement and it shows that the wrong amount has come out of your account, then you should make a claim using the link below.
How we protect your money when you raise a dispute
While we deal with your dispute, any fees, interest or charges that have resulted from the transaction will be stopped and refunded, even if it has already debited your account. However, if your dispute is unsuccessful, these will be reapplied to your account.
Some companies are taking a bit longer to get back to customers and process refunds at the moment, so please consider this before deciding to raise a dispute. It could slow things down if we process a claim, while the company you made the purchase from is working on getting the refund to you.
Our online form is the fastest way to make a claim. We'll explain what we need at every step and you'll be able to upload photos or digital copies of any supporting evidence we need.
We're receiving lots of cases at the moment, which means, it’ll take us longer than normal to get to yours, so please bear with us. We're working as fast as we can, and we'll keep you informed at every step of the way, normally via SMS and Email.