What should I do if I didn't receive goods/services that I've purchased?

If you've ordered goods or services where part or all of the transaction has been paid for using your Barclaycard, first contact the retailer or company to check the status of your order.

If the date for which the goods or services were due to be delivered has passed, and the retailer or company is unable to deliver them, for example, due to liquidation or it has ceased trading, then you can submit a claim.

Our online form is the fastest way to make a claim. We'll explain what we need at every step, and you'll be able to upload photos or digital copies of any supporting evidence we need.

If you use the Barclaycard app, you can make a claim. Simply click on the transaction you wish to dispute, select ‘Help with this transaction’ and follow the steps – we’ll explain what we need at every step.

To make a claim by phone, call us on 0800 161 5291. Lines are open from 7 – 11pm, Monday to Sunday. To maintain a quality service, we may monitor and record phone calls. Call charges may apply.

We also offer a Next Generation Text or SignVideo service. For more information, visit barclaycard.co.uk/accessibility.