What is PPI?

Payment Protection Insurance (PPI)

We recently wrote to you as our records show that you purchased a PPI policy. We’ve identified problems with the sale of some PPI policies, which may mean we’ve mis-sold you PPI – but this will depend on your individual circumstances.

If you think we may have mis-sold you PPI, or you have been affected by any of the problems identified in the letter we sent you, you should raise a complaint and quote the reference number on your letter.

If you wish to raise a complaint about any other Barclays policies where we have not written to you, you can follow our How do I make a PPI complaint  process.


Using our Online PPI form to submit your PPI complaint is the quickest way to submit your complaint to us.

The PPI form will take around 30 minutes to complete. You can’t save your progress on the form so you’ll need to complete it in one go.

PPI form

You’ll need information about your PPI, including the policy or account number. Find out more on what information you will need to provide.

By phone

UK freephone:  0800 056 6671
Outside the UK: +44 (0)1604 529 415

Lines are open Monday to Friday, 8am to 8pm.

Read our call charges and information.

By post / in branch

Download and print the Barclays PPI complaint form PDF (393KB)

Either take your completed document into your local branch using the Barclays branch finder , or post your completed forms to: 

PPI 321 Team
PO Box 9133
LE18 9DG