Track It

Track It

Track It

  • Check the progress of your complaint

  • It's free and simple to use follow the instructions below

  • Check that you have the case reference number to hand before you carry on

How Barclaycard Track It Works


To check progress:


  1. Click 'Open'

  2. Enter your case reference number and postcode.


The colour-coded tracker makes it easy to see how your case is progressing.

To find answers to a wide range of questions read our FAQs.

Please also make sure you’ve read and understood Track It’s terms and conditions .

We’ll be adding more services to Barclaycard Track It in the coming months.

If you need help give us a call on 0800 0561 437 . Lines are open Monday to Friday 9am-5pm. To maintain a quality service, we may monitor and record phone calls. Read our call charges and information. .