How to change a till roll

You can’t replace an old till roll unless you’ve got a new one. You can order till rolls from our approved supplier, PDQ consumables, on 0800 161 5343 (option 4)  or pdqconsumables.com.

Be sure to order the right ones, though. Your card machine can only hold paper rolls that are 57mm wide and 40mm in diameter. If you try to put the wrong size of till roll in your card machine, you could break it.

Pick up your card machine with one hand, and use two fingers of your other hand to lift and open the printer cover.

Pull the old till roll from your card machine and throw it in the recycling.

Grab the new till roll and peel away the end of the paper.

Carefully place the till roll into the printer compartment of your card machine. Remember, the end of the paper roll must face upwards and point away from the keypad.

Hold the end of the till roll up, then close the printer cover so that it is sticking out. Push the printer cover firmly until you hear the lock click.

When you’ve done this, your card machine displays READY.

Press and hold the CLEAR button to check the paper feeds correctly, and doesn’t get jammed.