Making our services more accessible

Making our services more accessible


We want our products to be available to everyone - that's why we’ve tried to make it easier to manage your account, contact us and view our site, if you have, or are affected by a health condition, impairment or disability.

Next Generation Text

If you're Deaf, hard of hearing or speech-impaired, Next Generation Text will let you use a textphone to access our services. Just call us on: 1 8001 0800 161 5276.

Call charges and information

Calls to 0800 and 0808 numbers are free from UK land lines and personal mobiles, otherwise call charges may apply. Calls to 03 numbers use free plan minutes if available; otherwise they cost the same as calls to 01/02 prefix numbers. Please check with your service provider. To maintain a quality service we may monitor or record phone calls.

For 0845 numbers:-

Calls will cost no more than 5p per minute plus your phone company's access charge. (International calls will be charged at a higher rate – please check with your telecoms provider.) To maintain a quality service we may monitor or record phone calls.

For 0844 numbers:-

Calls will cost no more than 7p per minute plus your phone company's access charge. (International calls will be charged at a higher rate – please check with your telecoms provider.) To maintain a quality service we may monitor or record phone calls.

For 0870 numbers:-

Calls will cost no more than 1p per minute plus your phone company's access charge. (International calls will be charged at a higher rate – please check with your telecoms provider.) To maintain a quality service we may monitor or record phone calls.

Calls to 03 numbers use free plan minutes if available; otherwise they cost the same as calls to 01/02 prefix numbers.

To maintain a quality service we may monitor or record phone calls

Barclaycard online account servicing

It’s a free, flexible and secure online service that will help you manage your account .  You can access your balance, check your latest transactions, make a balance or money transfer and change your credit limit. You can also use secure messaging to contact us. It’s like email but its within online account servicing so it’s completely private and secure.

Contact us

Contact us by phone or use an email form to get in touch quickly and easily, and we will do our best to help.

Using our site with a screen reader

To make sure you're able to use our site with a screen reader, we've tested each page for it's text browsing capability. If you use different software and are having problems using our site, please let us know so we can try and get this resolved for you.

Watching Flash footage on our website

To get the most out of our site you'll need to have JavaScript turned on and Adobe Flash Player installed. If you don't, you'll only be able to see a default version of the page.

This means you'll still be able to see all the content and imagery you would have seen in the Flash version - but you might not enjoy the full experience.

Clicking on external links

All links to external sites and PDFs will open in a new window.