Help on taking payments

Help with taking payments

Support on set-up, statements, security and more

Make sure your card reader’s ready to go

From FAQs and financial help to cleaning your card reader, find everything you need to help with taking payments.  You can also try our card reader troubleshooter or see how to shut down and switch on your terminal safely.

Product help

Whether you take payments face-to-face or online, find the help you need. 

Security help

Useful guides on how to keep customer data secure and how to stay safe from fraud

Chargeback help

The process for responding to chargebacks has changed. Find all you need to know – and how to prevent them happening here.



Find the terms and conditions all customers need to read as you start on your payments journey with us.

Financial help

If you’re having trouble paying your bill, there could be help available. Contact us and we’ll discuss the options with you.

Need more help? 

If you can’t find the answers you need online, you can contact us and we’d be happy to help. Please bear in mind that responses may take longer than usual as our telephone lines are very busy right now.