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Help on taking payments

Help with taking payments

Support on set-up, statements, security and more

Make sure your card reader’s ready to go

From FAQs and financial help to cleaning your card reader, find everything you need to help with taking payments.  You can also try our card reader troubleshooter or see how to shut down and switch on your terminal safely.

Do you need help with your payment solution?

We’d be happy to help. Please call us on 0800 161 5343, between Monday and Friday, 8am – 6pm.

Changing your payment product

Is your solution still right for your business? If not, we’d be happy to talk you through our alternative products. Call us on 0800 161 5343, between Monday and Friday, 8am – 6pm. Or request a call-back and we'll ring you back within three working days.

Product help

Whether you take payments face-to-face or online, find the help you need. 

Security help

Useful guides on how to keep customer data secure and how to stay safe from fraud

Account help 

Chargeback help

The process for responding to chargebacks has changed. Find all you need to know – and how to prevent them happening here.



Find the terms and conditions all customers need to read as you start on your payments journey with us.

Financial help

If you’re having trouble paying your bill, there could be help available. Contact us and we’ll discuss the options with you.