Help on taking payments

Help with taking payments

Support on set-up, statements, security and more

Make sure your card reader’s ready to go

Whether you’re new to taking payments or are re-starting after a while away, we’re here to help you trade in these tough times. From FAQs and financial help to cleaning your card reader, find everything you need right here.

You can also try our card reader troubleshooter or see how to shut down and switch on your terminal safely.

Product help

Guidance on set-up, restarting your reader and safely sanitising your product.

Security help

Useful guides on how to keep customer data secure and how to stay safe from fraud

Account help 

Chargeback help

The process for responding to chargebacks has changed. Find all you need to know – and how to prevent them happening here.

Chargebacks

Resources

Find the terms and conditions all customers need to read as you start on your payments journey with us.

Financial help

Here’s some additional help that could be available to you.

Need more help? 

If you can’t find the answers you need online, you can contact us and we’d be happy to help. Please bear in mind that responses may take longer than usual as our telephone lines are very busy right now.