Help on taking payments

Getting your card reader ready for business

Support on set-up, statements, security and more

Make sure your card reader’s ready

As more businesses begin to reopen across the UK, we want to help ensure you’re ready to resume trading with Barclaycard.

  1. Check your phone/internet connection is live
  2. Check all cables are plugged in securely
  3. Charge your device for at least 60 minutes
  4. Press the punctuation key and clear key at the same time until your device re-starts
  5. Run a test transaction to ensure you pick up any updates, including the £45 contactless limit

You can also try our card reader trouble shooter or find more information on starting your card reader.

Product help

Guidance on set-up, restarting your reader and safely sanitising your product.

Security help

Useful guides on how to keep customer data secure and how to stay safe from fraud

Account help 

Chargeback help

The process for responding to chargebacks has changed. Find all you need to know – and how to prevent them happening here.



Find the terms and conditions all customers need to read as you start on your payments journey with us.

Financial help

Here’s some additional help that could be available to you.

Need more help? 

If you can’t find the answers you need online, you can contact us and we’d be happy to help. Please bear in mind that responses may take longer than usual as our telephone lines are very busy right now.