Help on taking payments
Make sure your card reader’s ready to go
From FAQs and financial help to cleaning your card reader, find everything you need to help with taking payments. You can also try our card reader troubleshooter or see how to shut down and switch on your terminal safely.
Changing your payment product
Is your Barclaycard payment solution still the right one for your business? If not, we’d be happy to talk you through our alternative products. Call us on 0800 161 5343, between Monday to Friday, 8am – 6pm. Or request a call-back and we'll ring you back within 3 working days.
Product help
Whether you take payments face-to-face or online, find the help you need.
Security help
Useful guides on how to keep customer data secure and how to stay safe from fraud
Account help
- Handy links to help you manage your account.
- Understanding your statement
- Settlement periods and getting paid
- Understanding end of day banking
Chargeback help
The process for responding to chargebacks has changed. Find all you need to know – and how to prevent them happening here.
Resources
Find the terms and conditions all customers need to read as you start on your payments journey with us.
Financial help
If you’re having trouble paying your bill, there could be help available. Contact us and we’ll discuss the options with you.