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Acceptance customer home

Acceptance customer home

The home for our payment acceptance customers

One stop shop

Welcome to a one-stop shop that quickly connects you
to the support, benefits and free tools we offer.

Ways we can support your business
Quick links to your most searched for topics
• Are you on the right side of hustle?
How to contact us

Tip: bookmark this page for quick access when needed.

Ways we can support your business

Free accounting plan

We want to save you time and money. So we’re covering the cost of FreshBooks for you. It’s an accounting software package worth over £260 a year, and it can help simplify your invoicing and expenses.T&Cs apply.

Fast, flexible funding

If you take payments with us, you could access funding with Barclaycard Business Cash Advance.Payments are taken automatically as a portion of your card takings, so you pay when customers pay you.T&Cs apply.

Rewarding ways to pay

Discover a range of business cards that offer rewarding ways to pay, including 1% cashbackΔ uncapped with our award-winning Select Cashback credit card. T&Cs apply.

Setting up your product

Find all you need to set up your product and start trading in our detailed help and support pages.

Barclaycard Flex
Smartpay Anywhere
Smartpay Touch
Smartpay Checkout

Changing your payment product

Is your Barclaycard payment solution still right for your business? If not, we’d be happy to talk through some alternatives.

Call 0800 161 5343, Monday to Friday, 8am – 6pm. Or request a call-back and we’ll be in touch within three working days.

Are you on the right side of hustle?

We’re waging a war on toxic hustle culture. Behind the scenes it can lead to stress, burnout, unproductivity – and a very real cost to UK businesses. So, we want to help you to identify those red flags – before they become harmful habits.

Answer some simple questions to see if you’re on the right side of the hustle – and create your personalised healthy hustle plan, in partnership with Mastercard’s Strive UK programme.

Are you on the right side of hustle?

Do you need more help?

Our specialist teams are here for you

If you can’t find what you’re looking for in our help pages, our technical support teams are on hand to help you.

• Smartpay Touch – 0800 151 0399, Monday to Friday, 9am – 5pm
• Smartpay Anywhere – 0800 092 0808, 24 hours a day, 7 days a week
• Online payments – 0800 151 0399, Monday to Friday, 9am – 5pm
• All other products – 0800 161 5343 Monday to Friday, 8am – 6pm

For general queries, please call 0800 161 5343 Monday to Friday, 8am –6pm – or you can request a call-back.

Our specialist teams are here for you

Are you a member of a Trade Association?

We partner with a number of Trade Associations across the UK to offer their members help and support specific to their industry.

If your business is a member of a trade association, please let us know by calling 0800 161 5343, Monday to Friday, 8am – 6pm. Bank holiday hours may vary.

We’ll update your merchant account details with this information so you can benefit from any work we do with our partners.

*Free FreshBooks Plus plan available for selected Barclaycard customer only. FreshBooks reserves the right to terminate free accounts that don’t belong to an existing Barclaycard customer. The partners may receive a revenue share from each other on approved applications.

You will be expected to operate your business in a way that ensures the Partner receives a minimum monthly amount of 3% of the total amount owed to them. T&Cs apply.

ΔCashback T&Cs apply. We’ll decide whether to approve your application and the terms we offer by looking at your financial circumstances and borrowing history.