Contact Us

Contact us

If you need to speak to us, we’ve listed some useful numbers below - give us a call:

Cards for business

0800 008 008

Open 24 hours a day, 365 days a year

International numbers

Accepting payments

General enquiries
If you are not yet a customer:

UK:  0800 029 4258
International: +44 (0)1604 529 654

Opening hours: Monday to Friday 8.30am – 6pm

General enquiries
If you are an existing customer:

UK:  0844 811 6666
International: +44 (0)1604 529 652

Barclaycard Anywhere technical support:
0800 092 0808

General enquiries opening hours: Monday to Friday 8am – 9pm, Saturday 8am - 7pm, Sunday 8am - 6pm

Technical support opening hours: Monday to Sunday 8am – Midnight, Bank holidays 9am – 6pm


Troubleshoot your card machine

Queries about accepting payments online
UK:  0333 202 7930
International:  +44 (0)1604 529 653

Opening hours: Monday to Friday 8am to 6pm


International enquiries

International:  +44 (0)8448 222 050

Opening hours: Monday to Friday 8.30am – 6pm, closed on Bank holidays

If you would like to contact us by email please fill out the relevant form or contact email below:

Cards for business

Government procurement card (GPC Visa)
All customers form
Online services
All customers form

Accepting payments

Queries regarding accepting online payments
All customers form
Or email us at epdq@barclaycard.co.uk

If you would like to write to us please use one of the addresses below:

Cards for business
Barclays Commercial Customer Services Department
PO BOX 4000a
51 Saffron Road
Wigston
LE18 9EN
Accepting payments
Barclays Payments Acceptance Customer Services Department
Barclaycard House
1234 Pavilion Drive
Northampton
NN4 7SG



If you would like to complain please choose the appropriate method below:

Complain by phone

Cards for business complaints

0800 008 008

Open 24 hrs a day, 365 days a year

Accepting payments complaints

0800 161 5350

Open 24 hrs a day, 365 days a year

Complain online

Barclaycard Payment Acceptance Complaints
Barclaycard Commercial Complaints


What we need from you

- Your name
- Your address
- Your company card account number or merchant number or other account reference details
- A clear description of your concerns
- Details of what you would like us to do to put it right
- Copies of any relevant documents such as statements or letters
- A daytime telephone number that we can reach you on

What you can expect from us

We will do our best to resolve your complaint immediately and with as little inconvenience to you as possible. Firstly, it should be really clear what the problem is, so we can identify what we need to do to resolve the matter. So, the more information you can give us the better. Here are the different stages of our complaints procedure:

1. Sometimes we're not able to resolve your issue immediately. If we haven't responded by the next day, we will:

- Send an acknowledgement of your complaint in writing within three working days together with your unique case reference number.

- Confirm who will handle your complaint and give you their contact details. Sometimes, this may not be the same person you initially made the complaint to, but they will be the most appropriate to offer you help

2. If your complaint is particularly complex, we will keep you informed of our progress as we continue our investigations, and aim to resolve the matter within four weeks

3. If we are unable to do so within four weeks, we will send you a written update to explain the cause of the delay, and let you know when we hope to resolve your complaint

4. After eight weeks we send you a final response or a further progress report on our investigations

If you are still unhappy

We aim to resolve all complaints as quickly as possible, and to the complete satisfaction of our customers. If however, you are unhappy with our response, you should let the person or department who handled your complaint know.
If, after doing this, you are still not happy, you can request a review from the Financial Ombudsman Service.
We can confirm if you are eligible to refer your complaint to the Financial Ombudsman Service, or you can contact them directly.

Write to them:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Call them:
Tel:  0800 0 234 567 (Free from a landline) or 0300 123 9 123  (Calls cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes).

Email them:
complaint.info@financial-ombudsman.org.uk

Visit their website:
http://www.financial-ombudsman.org.uk/