Contact us about Business

Contact us

If you need to get in touch with us please use the contact details below.

Customer services for cards for business

Existing cards for business customers
0800 008 008 24 hours a day, 365 days a year
Calling from outside the UK International numbers
Write to us Cards for business
Barclays Commercial Customer Services Department
PO BOX 4000
51 Saffron Road
Wigston
LE18 9EN
Start accepting payments with Barclaycard
Small businesses 0800 029 4258

Request a call back
8.30am - 6pm Mon - Fri
Corporates 0800 096 8237

Request a call back
9am - 5pm Mon - Fri
(closed Bank Holidays)
Calling from outside the UK +44 (0)1604 529 654 8.30am - 6pm Mon - Fri
Existing customers accepting payments with Barclaycard
Small businesses and Corporates 0844 811 6666 8am - 9pm Mon - Fri
8am - 7pm Sat
8am - 6pm Sun
Calling from outside the UK +44 (0)1604 529 652 8am - 9pm Mon - Fri
8am - 7pm Sat
8am - 6pm Sun
Technical Support
General technical support 0844 811 6666
Barclaycard Anywhere 0800 092 0808 8am - Midnight Mon - Sun
 EPDQ 0333 202 7930

epdqsupport@barclaycard.co.uk
8am - 6pm Mon - Fri
ecommerce multi-currency 0844 822 2050 8am - 9pm Mon - Fri
8am - 7pm Sat
8am - 6pm Sun
Calling from outside the UK +44 (0)1604 529 653 8am - 9pm Mon - Fri
8am - 7pm Sat
8am - 6pm Sun
Write to us Accepting payments
Barclays Payments Acceptance Customer Services Department
Barclaycard House
1234 Pavilion Drive
Northampton
NN4 7SG

Make a complaint
If you would like to complain please choose the appropriate method below:

Complain by phone

0800 008 008
Open 24hrs a day, 365 days a year

Complain online

Barclaycard Commercial Complaints

What we need from you

  • Your name
  • Your address
  • Your company card account number or merchant number or other account reference details
  • A clear description of your concerns
  • Details of what you would like us to do to put it right
  • Copies of any relevant documents such as statements or letters
  • A daytime telephone number that we can reach you on

What you can expect from us

We will do our best to resolve your complaint immediately and with as little inconvenience to you as possible. Firstly, it should be really clear what the problem is, so we can identify what we need to do to resolve the matter. So, the more information you can give us the better. Here are the different stages of our complaints procedure:

1. Sometimes we're not able to resolve your issue immediately. If we haven't responded by the next day, we will:

  • Send an acknowledgement of your complaint in writing within three working days together with your unique case reference number.
  • Confirm who will handle your complaint and give you their contact details. Sometimes, this may not be the same person you initially made the complaint to, but they will be the most appropriate to offer you help

2. If your complaint is particularly complex, we will keep you informed of our progress as we continue our investigations, and aim to resolve the matter within four weeks

3. If we are unable to do so within four weeks, we will send you a written update to explain the cause of the delay, and let you know when we hope to resolve your complaint

4. After eight weeks we send you a final response or a further progress report on our investigations

If you are still unhappy

We aim to resolve all complaints as quickly as possible, and to the complete satisfaction of our customers. If however, you are unhappy with our response, you should let the person or department who handled your complaint know.
If, after doing this, you are still not happy, you can request a review from the Financial Ombudsman Service.
We can confirm if you are eligible to refer your complaint to the Financial Ombudsman Service, or you can contact them directly.

Write to them:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Call them:

Tel: 0800 0 234 567 (Free from a landline) or 0300 123 9 123 (Calls cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes).

Email them:

complaint.info@financial-ombudsman.org.uk

Visit their website:

http://www.financial-ombudsman.org.uk/

Make a complaint
If you would like to complain please choose the appropriate method below:

Complain by phone

0800 161 5350
Open 24 hrs a day, 365 days a year


Complain online

Barclaycard Payment Acceptance Complaints

What we need from you
  • Your name
  • Your address
  • Your company card account number or merchant number or other account reference details
  • A clear description of your concerns
  • Details of what you would like us to do to put it right
  • Copies of any relevant documents such as statements or letters
  • A daytime telephone number that we can reach you on

What you can expect from us

We will do our best to resolve your complaint immediately and with as little inconvenience to you as possible. Firstly, it should be really clear what the problem is, so we can identify what we need to do to resolve the matter. So, the more information you can give us the better. Here are the different stages of our complaints procedure:

1. Sometimes we're not able to resolve your issue immediately. If we haven't responded by the next day, we will:
  • Send an acknowledgement of your complaint in writing within three working days together with your unique case reference number.
  • Confirm who will handle your complaint and give you their contact details. Sometimes, this may not be the same person you initially made the complaint to, but they will be the most appropriate to offer you help
2. If your complaint is particularly complex, we will keep you informed of our progress as we continue our investigations, and aim to resolve the matter within four weeks

3. If we are unable to do so within four weeks, we will send you a written update to explain the cause of the delay, and let you know when we hope to resolve your complaint

4. After eight weeks we send you a final response or a further progress report on our investigations

If you are still unhappy

We aim to resolve all complaints as quickly as possible, and to the complete satisfaction of our customers. If however, you are unhappy with our response, you should let the person or department who handled your complaint know.
If, after doing this, you are still not happy, you can request a review from the Financial Ombudsman Service.
We can confirm if you are eligible to refer your complaint to the Financial Ombudsman Service, or you can contact them directly.

Write to them:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Call them:

Tel: 0800 0 234 567 (Free from a landline) or 0300 123 9 123 (Calls cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes).

Email them:

complaint.info@financial-ombudsman.org.uk

Visit their website:

http://www.financial-ombudsman.org.uk/