Contact Us

We’re here to help you get back to business

Check out the handy links we have to help as your doors re-open

Help for business card customers

You can log in to your account online to manage your business card. You’ll be able to:

view statements and transactions
add or change cardholder details
make payments - UK customers can pay by direct bank transfer on sort code 20 00 00, account number 23988260 (please input your card or account number as the reference).
view or order a new PIN
manage cardholder credit limits
order a replacement card

For more help, you can also visit our help and support and online servicing pages.

Help with accepting payments customers

Visit our help and support pages or troubleshooter to help solve any issues you’re having, including:

Help and support

Try our troubleshooter

Supporting your business as we stay at home

Times can still be challenging as we continue to adapt to the latest changes. That’s why we’ve put together some handy advice to answer the most asked questions from businesses. Head to our coronavirus hub to find out more.

FAQs

Supporting your business as we stay at home

How Barclaycard can help your business during Covid-19

If you’re having trouble making payments, there are some things we can do to help, so please contact us as soon as possible. Cards for business customers can call us on 0800 161 5200 (Monday to Friday, 8am – 8pm and Saturday, 9am – 2pm) or complete our contact form. We’ll talk through your options and work with you to find a solution. For Accepting payments contact us and we’ll discuss the options with you.

Other financial support for Barclays customers

If you're a UK-based business that has been impacted by coronavirus, you could be eligible to apply for the Bounce Back Loan scheme. This government-backed loan, of £2,000 to £50,000, is offered to our customers who also hold a Barclays Bank account. If your business banks elsewhere, please contact your lender.

You can also visit Barclays Business coronavirus support to see what extra financial help is available for your business.

Suspect fraud on your account?

Fraudsters are always looking for new opportunities to target your business – and now’s no different. But there are steps you can take to protect yourself from fraud.

If you suspect fraudulent activity on your account, please get in touch with us straight away on 0800 015 9059.

If you’ve been advised by our customer service team to fill in one of our fraud claim forms, you can download them here:

Reporting a lost or stolen card

Still need to contact us about cards for business?

If you can’t find an answer online, simply fill in the form best suited to your query. Our teams are working hard to handle the high volume of enquires.

Trouble logging in your account

Having difficulty paying your bill

I want to close my account

I want to dispute a transaction

Setting up or amending a Direct Debit

Any other cards for business query

Still need to contact us about accepting payments?

If you can’t find an answer online, you can give us a call on 0800 161 5343. For general customer service enquires, we're open from 8am – 6pm, Mon – Fri. If you need technical support for your payments solution, it's the same number and our support team are here for you 24/7.

Alternatively, simply fill in the form best suited to your query and we'll get back to you.

Trouble logging in your account

Having difficulty paying your bill

I want to close or suspend my account

Fees and Charges

Problems with card reader

Any other accepting payments query

How to make a complaint: cards for business

We’re sorry that you’d like to make a complaint. Please give us a call on 0800 008 008 (Monday to Friday, 9am – 5pm) or complete our online form.

What we’ll need from you

Your name
Your address
Your company card account number or merchant number or other account reference details
A clear description of your concerns
Details of what you would like us to do to put it right
Copies of any relevant documents such as statements or letters
A daytime telephone number that we can reach you on

What you can expect from us

We’ll do our best to resolve your complaint as quickly and conveniently as we can. Important: please give us plenty of information on the problem to help us help you better.

What happens next

1. Sometimes we're not able to resolve the issue immediately. If we haven't responded within four workings day, we will acknowledge your complaint in writing within three working days together with your case reference number.

If your complaint is about ‘payment services’ as defined in the Payment Services Regulation 2017, then we’re required to send you a final response within 15 working days, unless there are exceptional circumstances that stop us from resolving your complaint. if that’s the case, we’ll send you a final response within 35 days after receiving it. If were not able to do this, we’ll continue to update you on our progress and you can be referred to the Financial Ombudsman Service.

2. If your complaint is complex, we’ll keep you informed of our investigations – and aim to resolve the issue within four weeks.

3. If we’re unable do this within four weeks, we’ll write to explain the cause of delay and to provide you with the expected timescale for resolution.

4. After eight weeks, we’ll send you a final response or a further progress report on our investigations.

Still need help?

The Financial Ombudsman Service can offer advice and support, including alternative dispute resolution. If your company has an annual turnover of below £6.5million, and either less than 50 employees or a balance sheet total of less than £5 million, you may be eligible to refer your complaint.

Please email: complaint.info@financial-ombudsman.org.uk. Call 0800 023 4567 (free from a landline) or 0300 123 9123. (Calls cost no more than a national rate call to a 01 or 02 number and count towards any inclusive minutes). Or you can write to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

For larger SMEs

If your complaint is not eligible for the Financial Ombudsman Service then your complaint may be eligible for review by the Business Banking Resolution Service (BBRS).

The Business Banking Resolution Service (BBRS) is an independent organisation set up voluntarily by participating banks to resolve disputes between eligible larger SME business customers and their bank. The service is free to use and is available to business customers with unresolved disputes with participating banks.

If you are interested in finding out more information or using the service, please visit the BBRS website , email contactus@thebbrs.org or call 0345 646 8825. Alternatively, you can write to:

BBRS
70 Fleet St
London
EC4Y 1EU

How to make a complaint: accepting payments

We’re sorry that you’d like to make a complaint. Please give us a call Barclaycard Payment Solutions on 0800 161 5350 or 1800 812 700 for Barclaycard International Payments (Monday to Friday, 9am – 5pm, excluding bank holidays). Alternatively, you can complete our online form.