We are aware that some Commercial Payments customers are currently experiencing technical issues accessing the Corporate Online Servicing platform. It is our priority to resolve these issues and we apologise for any inconvenience caused. We anticipate these issues will be resolved very shortly. Please contact your company system administrator in the first instance.
Having trouble with online servicing?
Online servicing has a new way of logging in. Our step-by-step guide shows the new login process and our troubleshooting guide can help with other issues related to login.
Company System Administrators - if you are unable to log into online servicing, please contact your Account Development Manager or Technical Helpdesk in the first instance, so we can assist you to access online servicing, obtain statements, download reports and perform other tasks.
Customers of our payments acceptance services are not affected and should continue to service online as normal.
What is PSD2 and why is it happening?
Studies have shown cybercrime is on the rise*:
To help combat this, changes to the way you take payments and make payments online will be introduced. To be compliant, you’ll need to implement changes to your checkout journey so it’s important that you start preparing operationally and technically now.
What your business needs to do
Start preparing now to make sure your business is ready for the changes. Issuers in the UK are likely to trigger SCA for 3DS transactions from February 2020.
If you’re not ready, don’t panic. Continue to implement 3DS2 (3DS v2) as quickly as possible. Declines are expected to take effect from March 2021.
Additional measures to take:
- • continue to invest in fraud screening tools
- • review your customer payment journey and operating model – and make sure you know how this will change when SCA is implemented
Key dates to keep your eye on
• Feb 2020: UK issuers are likely to apply SCA on transactions sent via 3DS
• Sept 2020: Merchants are expected to be operationally ready by September, including testing required
• 14 March 2021†: Issuers will be required to actively decline non-3DS transactions where exemptions don’t apply
*UK Finance publication ‘Fraud the Facts 2019’ and Barclaycard Payment Security Research, YouGov 2019.
†For merchants trading in Europe, the deadline will be 31 December 2020. The March 2021 deadline applies to merchants who trade in the UK only.