We are aware that some Commercial Payments customers are currently experiencing technical issues accessing the Corporate Online Servicing platform. It is our priority to resolve these issues and we apologise for any inconvenience caused. We anticipate these issues will be resolved very shortly. Please contact your company system administrator in the first instance.
Having trouble with online servicing?
Online servicing has a new way of logging in. Our step-by-step guide shows the new login process and our troubleshooting guide can help with other issues related to login.
Company System Administrators - if you are unable to log into online servicing, please contact your Account Development Manager or Technical Helpdesk in the first instance, so we can assist you to access online servicing, obtain statements, download reports and perform other tasks.
Customers of our payments acceptance services are not affected and should continue to service online as normal.
Important message for all customers using online servicing
Unfortunately, we have experienced a delay in the production and dispatch of our new authentication cards. This means that some cards may not be dispatched for another few weeks. If you have already received a PINsentry card reader and a new PIN – please keep these to hand. You’ll need these to access online servicing when your new authentication card arrives. As a result, certain users may not have their authentication card before our new online servicing page is launched.
We apologise for any inconvenience this may cause and if you have any questions on how to access the new online servicing page, please contact your Company System Administrator.
Company System Administrators - if you do not receive an authentication card in the next few weeks and don’t have a transaction card and are therefore unable to log into online servicing, please contact your Account Development Manager or the Technical Helpdesk so we can send you a new authentication card. It will allow you to access online servicing, obtain statements, download reports and perform other tasks.
If you have any questions on how to access the new online servicing page, the use of authentication cards or PINsentry card readers, then please contact us via your normal support channels and we will help you.
PSD2 – a new double-check for business
The new EU regulation Payment Services Directive 2 (PSD2) will be here later this year, with the aim of making online servicing and transactions more secure and with increased protection from fraud.
PSD2 is an industry-wide regulation that will affect all banks, businesses and customers. That’s why we have loads of useful information, including bitesize videos, helpful FAQs and an infographic to help you understand the impact of PSD2 and SCA for your business.
New regulations can often sound complicated, so we’ve compiled a list of FAQs to help answer any concerns you may have about PSD2.
Whether you want a better understanding of the changes that are coming or just need a bit more detail on the new PSD2 regulation, we’ll help you find the answer you’re looking for here.
A key element of PSD2 is Strong Customer Authentication (SCA), a new additional step in security. Online servicing and transactions will no longer be made using just your card details – another stage of validation will be needed to prove it’s really you. This is commonly known as two-factor authentication and you will need to select two out of the following three categories:
For example, when paying online, you could use a password (something you know) or your PINsentry card reader (something you have) to authenticate your payment. It’s a similar process when you log into online servicing. You could use a PIN (something you know) or your PINsentry card reader (something you have) to confirm your identity.
Using an SMS message to confirm it's you
Here’s how you can use a text message sent to your mobile to complete your online payment.
Authenticate yourself with a PINsentry card reader
See how you can complete your online payment or log into your online servicing account using a PINsentry card reader.
Log into Barclaycard online servicing
See how you can confirm it’s you when logging into your Barclaycard online servicing account.
Introducing authentication cards
Received an authentication card to log into Barclaycard online servicing? Here’s everything you need to know about it, including why you might need one for your business.
Also taking payments under PSD2?
We have a host of resources, industry insight and information to help you understand how to utilise PSD2 in your payment strategy, and how the new regulation could impact your corporate business.