Credit and charge card help

If you've misplaced your card or been a victim of crime call the number below, 24 hours a day, 7 days a week, for all card types including:

  •  Credit card
  •  Corporate card
  •  Purchasing card
  •  Government procurement card (GPC Visa)
Call us - we're looking forward to hearing from you
0800 008 008
International: +44 1604 269 452
Monday - Friday 9am - 5pm

Once you have spoken to our Lost and Stolen team you will need to complete the following:

Disclaimer form PDF (726KB)

The claim form below is to be used by Barclays US staff Only:

US Cardholder Claim Form PDF (207KB)

Complete this form to update your legal name.

Change of legal name PDF (150KB)
Our online form allows you to add a director, partner or employee as an authorised signatory.

Add an authorised signatory PDF (176KB)
If you have a chargeback dispute please contact our team on 0800 008 008 .

Making a claim on any of your Barclaycards

Before making a claim, it’s worth checking your policy document so you know what exclusions apply. You can also click on the links below to download the relevant information.

Insurance benefits and exclusions document (269KB)

Premium Plus Insurance benefits and exclusions document PDF (284KB)

How to make a claim on a credit card

To make a claim, please contact AXA Claims Helpline for a claims form:
Call 0845 026 8522  or +44 (0) 203 713 4845  (Monday – Friday 9:00 – 17:00) or
email claims@axa-travel-insurance.com

How to contact us when you're abroad

Our emergency support provider offers 24 hours medical, legal and practical advice and emergency support to your cardholders at home or abroad. The number to call is 0845 026 8522  or +44 (0) 203 713 4845

  •  Medical referral (not covered by your insurance benefits) and 24/7 medical advice over the phone
  •  Legal referral (not covered by your insurance benefits)
  •  Inoculation and Visa Requirement Information
  •  Interpreter referral
  •  Delivery of essential medicine or equipment

Before making a claim, it’s worth checking your policy document so you know what exclusions apply. You can also click on the links below to download the relevant information.


Insurance benefits and exclusions document (269KB)

Premium Plus Insurance benefits and exclusions document PDF (284KB)

How to make a claim on a corporate credit card

To make a claim, please contact AXA Claims Helpline for a claims form:
Call 0845 026 8522  or +44 (0) 203 713 4845  (Monday – Friday 9:00 – 17:00) or
email claims@axa-travel-insurance.com

How to contact us when you're abroad

Our emergency support provider offers 24 hours medical, legal and practical advice and emergency support to your cardholders at home or abroad. The number to call is 0845 026 8522  or +44 (0) 203 713 4845

  •  Medical referral (not covered by your insurance benefits) and 24/7 medical advice over the phone
  •  Legal referral (not covered by your insurance benefits)
  •  Inoculation and Visa Requirement Information
  •  Interpreter referral
  •  Delivery of essential medicine or equipment

Before making a claim, it’s worth checking your policy document so you know what exclusions apply. You can also click on the links below to download the relevant information.

Insurance benefits and exclusions document (269KB)
Read purchasing card insurance benefits and exclusions PDF (249KB)


How to make a claim on a purchasing card

To make a claim, please contact AXA Claims Helpline for a claims form:
Call 0845 026 8522  or +44 (0) 203 713 4845  (Monday – Friday 9:00 – 17:00) or
email: claims@axa-travel-insurance.com


The appeals process

Our Business Card appeals process enables you to appeal against a lending decision if you've been declined or aren't completely satisfied with the terms of our offer.
Informing you about this process is part of our commitment to supporting you and your business. The process is monitored by an independent, external auditor to ensure that it's fair and effective.

When can I appeal?

You can appeal if your application was declined and:

  •  The turnover for your business is under £25 million (if it’s part of a group of companies, this applies to the full group)
  •  Your lending application was declined in the past 30 days
  •  You provided all the required information on the Application Form
  •  You have not previously appealed this decision
  •  Your existing lending isn’t subject to formal demand or enforcement or legal proceedings
  •   Your application doesn’t breach UK law and regulations, doesn’t involve cross-border transactions in countries subject to UN sanctions, and isn’t linked to a product that may be used to evade tax
You can also appeal if your application was approved but you’re not satisfied with the limit of credit granted. This excludes the costs of borrowing, agreed fees and standard terms we apply to the Business Card facility.

How do I appeal?

Appeals need to be made within 30 days of the original decision about your Application. Make sure you outline your reason for appealing and include any additional information to support your case.

Please submit your appeal in writing to Department MRM6, Barclaycard Commercial, 1234 Pavilion Drive, Northampton, NN4 75G

Who reviews my appeal?

Your appeal will be reviewed by an experienced lending specialist within Barclaycard who was not involved in the original decline decision to make sure the appeal is handled objectively and fairly.

How long does it take to get a decision?

We’ll respond within 30 days of your appeal with written notification.

What can I do if I’ve already appealed unsuccessfully?

If you’ve appealed a decision unsuccessfully, you have the right to make a formal complaint to us.
We take our role as responsible lenders very seriously and are committed to working with you to find other sources of funding. This includes a wide range of free support services to help you make the most of your existing resources.

Alternative sources of finance

Although Barclaycard Business may be unable to support your borrowing request at this time, there are alternative sources available to small and medium businesses.
You may want to consider approaching a local Community Development Financial Institution (CDFI), which can be contacted at www.cdfa.org.uk  
Other options include finding a business mentor to provide support and guidance at www.mentorsme.co.uk and general advice at Better Business Finance

Contact us

If you need to contact us about credit and charge card help you can call us on:


Can’t find what you’re looking for?

We’re updating our Help section, but in the meantime you can check out the FAQs pages.