To save you a long wait and help us answer the most urgent business queries first, please use our online help tools as much as you can.
To keep our colleagues safe, we have a very limited number of call centre colleagues supporting all of our business customers. That means it’s taking six working days to respond to customer queries. We know this is far from ideal but we are focussing on helping those businesses most in need.
There are lots of practical things you can do quickly online, like ordering replacement cards, amending Direct Debits, viewing statements, making payments or changing card holder details. Login or if you haven't yet used online servicing, login for the first time to start managing your account.
Your accounts in one portal
Essential data reporting
Optional expense management
Logging in to corporate online servicing
You may have already heard about the Payment Services Directive 2 (PSD2). To help reduce fraud and enhance security for our customers in line with this regulation, we're making changes to the way you log in and access your online servicing platforms.
There will now be a new log in page and you will need to use an extra verification step to confirm it's really you. When you have logged in, you can select the online servicing platform you want to visit and continue as normal.
If you are accessing Centresuite or Precisionpay, you can go to the page you normally use to log in.
- To log in to your corporate online servicing accounts, you'll now need:
- Find helpful step-by-step instructions on how to access your online servicing platforms.
Essential data reporting
Get valuable insight at every level of your business with essential card spend reporting and data.
With options for running scheduled regular reports, you get data extracts with in-depth analysis to help you keep track of your business spending and reconciliation.
• Schedule daily, weekly or monthly spend reports
• Custom data extracts with up to 3 years of data
• 5 essential and 60 specialist reports available
• Schedule reports on behalf of your cardholders
• Roll up from all levels of job role in your business
Optional expense management
Save valuable time with optional expense management to process expenses digitally with receipt image capture technology.
With a fully configurable work flow, you can improve, track and audit spend data with dedicated codes and cost allocation across teams and projects.
• Staff can file and approve expenses easily
• Effectively allocate your budgets and spending
• Track spend in one place for future audits
• Set up email notifications and reminders
• Upload receipts and add descriptions for manager approval
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