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Complaint form

If you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us by telephone or by secure email. It is usually best to contact us by phone to discuss your complaint, as our Customer Services staff will do their best to work with you to resolve it.

Please call our customer service on 0800 008 008** (Open 24 hrs a day, 365 days a year). Alternatively, please complete the following form.

Our initial response will usually be to your email address. However, there may be occasions when we will need to respond by post - to ensure privacy or to enclose copies of other documents.


Mandatory fields are marked with an asterisk (*) 

**Guide to call charge information from Business landlines within the UK.