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Chargebacks and retrievals

Information on chargebacks and how to prevent them

What is PCI DSS?

Beginner’s guide to chargebacks


If you’re new to the world of chargebacks, this is the guide for you. 

Read guide
Prevent chargebacks

How to prevent chargebacks – and what to do if you’ve had one

Chargebacks can eat away at your margins – find out how to prevent them here.   

Prevent chargebacks

Can’t find what you need? 

You can find more information on our payments security help page, or on our general Help & support page.

Or you can contact our support team and we’d be happy to help.

Barclaycard is a trading name of Barclays Bank PLC and Barclaycard International Payments Limited.

Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered in England No. 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

Barclaycard International Payments Limited, trading as Barclaycard, is regulated by the Central Bank of Ireland. Registered Number: 316541. Registered Office: One Molesworth Street, Dublin 2, Ireland, D02 RF29. Directors: Paul Adams (British), James Kelly, Mary Lambkin Coyle and Michael Reed (USA). Calls may be recorded for security and other purposes.

Call Charges: The following is a guide to call charge information from Business landlines within the UK. 

© Barclaycard 2019