Barclays uses cookies on this website. Some cookies are essential to provide our services to you. Other cookies help us to analyse how you use the site, so we can improve your experience on our site. Cookies are stored locally on your computer or mobile device. Please select 'Accept all' to consent to cookies, or select ‘Reject all’ to reject all but essential cookies’, or select 'Manage cookies' to change your preferences. For more information visit our cookie policy.

Why does it sometimes take months before the case has been fully resolved?

We will try to defend your business by forwarding your information to the card issuer. However if their cardholder still disagrees with the charge the dispute may continue between us and the card issuer and occasionally the Card Schemes will be asked to arbitrate. This means that occasionally a dispute can continue for several months but we will always ensure that our actions are within the time restraints set down by the Card Schemes.