Account statement FAQs

To encourage more customers to be able to compare pricing, the Payment Systems Regulator (PSR) has introduced these changes. We’re required to send these to all our customers with a card turnover of less than £50 million per year.

Yes, these additional pages will now form part of your monthly statement. We’re not applying the summary box to previous (historical) statements.

The summary box is designed to identify the most charged fees across acquirers as defined by the Payment Systems Regulator (PSR), so that you can use this information to compare your pricing. 

All charges that have been applied to your account will be listed on your statement each month. 

If you have a rolling 30 day contract with us, your contract end date will always be 30 days from the point at which you give us notice. For the purposes of illustration, we have populated the date to represent the contract end date if you had have provided us notice on the day your statement was generated. You don’t need to do anything to continue to use our services, your contract will just roll on. 

If you are on a fixed term contract, please speak to your account manager.

We hope you don’t cancel your contract, but if you are thinking of doing so, please give us a call on 0800 161 5343 or speak to your account manager. If you lease your terminal through any other business, then you’ll need to contact them if you wish to close your account, as fees may apply. 

To provide a simplified summary, there is only space to capture one card reader charge. We’ve populated the most expensive terminal you have, so that we don’t mislead you into thinking all your card readers are at a lower rate. You can find the individual charges for each card reader within the monthly section of your statement. 

To provide a simplified summary, there is only space to capture one settlement term. We’ve populated the settlement details we hold for you at the billing point i.e., the level at which we generate your statement. If you have different terms across outlets these won’t change.

The card summary box is designed to encourage more customers to compare pricing between acquirers. Since this regulation applies in the UK only, your summary box details have been converted into Great British Pounds (GBP), so that they can be easily used within the online quotation tool on our website, and other acquirers’ websites to compare prices. This will not change the currency of your settlement or billing and is for illustrative purposes only.

This new format applies specifically to acquiring only.

Barclaycard don’t acquire your AMEX transactions, so you won’t see them on your statement. You’ll continue to receive your invoice or statement directly from AMEX.

The rates shown on your summary box reflect the rates applicable on the last day of the month in which your statement was produced.