Can I log a complaint to the Financial Ombudsmen Service (FOS)?
The FOS will only review complaints made by personal customers or all businesses with an annual turnover of less than £6.5 million (or its equivalent in any other currency) and either:
For larger SMEs
If your complaint is not eligible for the Financial Ombudsman Service then your complaint may be eligible for review by the Business Banking Resolution Service (BBRS).
The Business Banking Resolution Service (BBRS) is an independent organisation set up voluntarily by participating banks to resolve disputes between eligible larger SME business customers and their bank. The service is free to use and is available to business customers with unresolved disputes with participating banks.
70 Fleet St
If you have a complaint please contact our Customer Services Team in the first instance. They will work with you to resolve any problems.