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Can I log a complaint to the Financial Ombudsmen Service (FOS)?

The FOS will only review complaints made by personal customers or all businesses with an annual turnover of less than £6.5 million (or its equivalent in any other currency) and either:

a balance sheet total of less than £5 million (or its equivalent in any other currency), or

fewer than 50 employees.

For larger SMEs

If your complaint is not eligible for the Financial Ombudsman Service then your complaint may be eligible for review by the Business Banking Resolution Service (BBRS).

The Business Banking Resolution Service (BBRS) is an independent organisation set up voluntarily by participating banks to resolve disputes between eligible larger SME business customers and their bank. The service is free to use and is available to business customers with unresolved disputes with participating banks.

If you are interested in finding out more information or using the service, please visit the BBRS website, email contactus@thebbrs.org or call 0345 646 8825. Alternatively, you can write to:

BBRS
70 Fleet St
London 
EC4Y 1EU

If you have a complaint please contact our Customer Services Team in the first instance. They will work with you to resolve any problems.