I've been charged more than once for the same transaction. What can I do?
If you have been charged more than once for a purchase made online, by mail order or over the phone we may be able to claim the amount back from the company.
If one of the transactions has been made using a different form of payment we will need to see evidence of how that payment was made. However, if you entered your PIN twice at point of sale, we recommend that you seek assistance from the company first. They may be able to process a refund to your account.
* Our opening hours are Monday to Friday 9am to 5pm. View our call charges.
** Please include your surname and the last 12 digits of your card number in the email subject line. For security, please do not use the full 16 digit card number.