Barclays uses cookies on this website. Some cookies are essential to provide our services to you. Other cookies help us to analyse how you use the site, so we can improve your experience on our site. Cookies are stored locally on your computer or mobile device. Please select 'Accept all' to consent to cookies, or select ‘Reject all’ to reject all but essential cookies’, or select 'Manage cookies' to change your preferences. For more information visit our cookie policy.

I've been charged more than once for the same transaction. What can I do?

If you have been charged more than once for a purchase made online, by mail order or over the phone we may be able to claim the amount back from the company.

Please either call our Disputes Team on 0800 008 008* or email**.

If one of the transactions has been made using a different form of payment we will need to see evidence of how that payment was made. However, if you entered your PIN twice at point of sale, we recommend that you seek assistance from the company first. They may be able to process a refund to your account.

* Our opening hours are Monday to Friday 9am to 5pm. View our call charges.

** Please include your surname and the last 12 digits of your card number in the email subject line. For security, please do not use the full 16 digit card number.