Why did I get a ‘You’ve been blocked’ message?

This means you’ve entered an incorrect authentication code three consecutive times in your transaction history and your account has been blocked from making any further online transactions. You’ll need to contact Customer Services 0800 008 008* or +44 1604 269452* from outside the UK (24/7) to unblock it. You can still use your card for contactless and Chip and PIN transactions and to log in to your online servicing accounts.

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