Why does my PINsentry card reader displays a card error message?

There are several reasons why this may have happened: 

Damaged card - If your card is damaged, you’ll need to order a new one. You can do this by calling Customer Services on 0800 008 008* or +44 1604 269452* from outside the UK (24/7) and we’ll send you one.

Old card - If you’ve had the card for a long time, the chances are your chip may have stopped working. Old chips are often incompatible with a PINsentry card reader. You’ll need to order a new card using the details above.

Wrong card - You’ll need to use your current Barclaycard that is Chip and PIN enabled. If you don’t have the correct card, just call us using the details above.

*View call charges.