
Smart tip – use portal assistant
Jump to a section or task in your portal quicker – just click on the wand in the top-right corner to pull up the portal assistant.
Under the Reports tab, you can access a range of reports and charts on your business performance. Use these quick links to jump to the topic you need.
• What operational reports you can pull from the portal
• What sales reports you can pull from the portal
• What stock reports you can pull from the portal
Jump to a section or task in your portal quicker – just click on the wand in the top-right corner to pull up the portal assistant.
Adjustment Report |
Summary of all discounts and price overrides made to transactions and products, and includes a breakdown of the adjustments by transaction. |
Age Restriction Report |
Look at transactions that required an age check prior to you selling the product. |
AIM Export Report |
Export sales data from the portal so it can be imported into an AIM System. |
Cancel Sales Report |
See all the transactions that were either cancelled or voided. |
Cashing Up Report |
Take a look at all the end of day transactions that have been carried out. |
Cash In Tills Report |
Get a real-time view of how much cash is in each till at any time between the start and end of day. |
Customer Transaction Report |
View transaction information that’s been linked to a customer via the portal or a transaction. |
No Sale Report |
A list displaying every time the ‘No Sale’ button was used by a staff member. |
Paid In and Out Report |
All the transactions that were carried out using the ‘Paid In’ or ‘Paid Out’ function. |
Product Notes Report |
Full details of any transaction that contains one or more item notes. |
Refunds Report |
List all refunds carried out from your selected stores. |
Supervisor Approval Report |
Provides details of any transaction where ‘Supervisor Approval’ was used. |
Surcharge Report |
Lists all the surcharges that have been added to transactions. |
Suspended Transaction Report |
List all transactions that have been suspended to the server and haven’t been tendered yet. |
Tax Report |
The value of the net sales are broken down into the various tax levels registered in your store. The reports also gives you a summary of the net sales by card and cash transactions on those tax levels. |
Tender Notes Report |
See all notes that were added to a tender. |
Text Message Usage Report |
Provides information on how many texts you’ve sent. |
Time Keeping Report |
See when staff clocked in and out. |
Transaction Report |
Lists all the transactions carried out in the specified period. |
Voided Items Report |
View all the products that were voided within a tendered transaction. If a product was voided and the transaction cancelled, that product won’t appear in this report. |
Customer Product Report |
See all the customers that have been assigned to transactions made during the selected date range. For each customer in the report, there are entries for each product they purchased. |
Customer Sale Report |
Summary of the sales linked to each customer. |
Department Product Report |
Lists the individual products sold within each selected department |
Department Report |
View the departmental totals of all products sold under that department. |
Hourly Report |
Displays the stores net sales and number of transactions per hour over a 24-hour period as a percentage so you can see the busiest trading times. |
Product Profitability Report |
Summary of the products that you’ve sold and their sales value. It’ll also give you the value of the blended mark-up and margin based on the current buy price value and net sales values. |
Product Report |
Summary of the products that you have sold and their sales value. It also includes refund amounts and values, the reorder limit and associated product data. |
Sales Report |
Get a breakdown of the sales, refund and paid in-out activities of your selected stores. |
Sales Summary Report |
Summary of your sales transactions. This report is also available via your Smartpay Touch device. |
Shift Report |
Sales values for shifts started within the selected timeframe. |
Staff Department Report |
Displays staff member information by their set level. |
Staff Product Report |
Shows the sales total of selected staff members and lists their total product sales and refunds individually. |
Staff Report |
See either a summary or a full breakdown of your staffs’ sales, the refunds they’ve processed and any paid in/out activities. |
Supplier Department Product Report |
Similar to the Department Product Report but the sales are separated by each supplier. |
Supplier Product Report |
View a breakdown of all products sold by the supplier. |
Supplier Report |
Get a breakdown of all sales by each supplier. |
Top 20 Report |
A combined list of the top performing stores, products and staff members |
Low Level Stock Report |
List of products that have reached or gone below its reorder limit. |
Non-Selling PLU Report |
List of all the products that haven’t been sold within the specified time frame. |
Stock Movement Report |
List of all the stock movements that were either carried on the portal or on your Smartpay Touch device. |
Stock Report |
List of all the products in your stores and any associated data. |
If you do have any problems, our dedicated technical support team are here to help. Get in touch on 0800 151 0399, Monday to Friday, from 9am – 5pm.
Calls made outside these hours will be answered by our general support team who will do their best to help you with your query.