What is this and how will it help me?

If you use British Sign Language (BSL) the SignVideo service is here to help you get in touch with us easily and safely. If you have a question or would like any help managing your account, SignVideo will connect you to an online interpreter who can communicate your sign language to one of our advisors.

We can help you with most things using SignVideo, but if you want to make a balance or money transfer, change your credit limit, or view your PIN, you’ll need to do this through Barclaycard online servicing.

If you have a question about a recent application please visit your local Barclays branch or if you're new to Barclaycard and would like to apply for a credit card you can see all our credit cards.

When can I use it

The SignVideo service is available Monday to Friday from 8am to 8pm (excluding Bank Holidays) and on Saturday from 8am to 1pm, and is free from your home computer.

What do I need?

Just make sure you've got the following:

  • A computer with a webcam – you currently can't use this service on a tablet or mobile
  •  Microsoft Internet Explorer 7, 8 or 9 or a Safari web browser
  •  Internet bandwidth of at least 256kbp/s upload and download (384kbp/s recommended)

How do I use it?

  1. Click on the Connect now button below
  2. Follow the onscreen instructions to connect to a SignVideo interpreter
  3. You'll then be connected to a Barclaycard advisor in British Sign Language

You’ll need to download a one-off plug-in the first time you use the service. This will ensure good video quality and that the call is completely secure.

Need some help?

If you have any problems using the service or need any technical help, please contact or call 0203 3880771. Read our call charges and information.

Connect to SignVideo

Already know how to use SignVideo? Just click below to get connected to one of our advisors.

See how easy SignVideo is to use