SignVideo
What is this and how will it help me?
If you use British Sign Language (BSL) the SignVideo service is here to help you get in touch with us easily and safely. If you have a question or would like any help managing your account, SignVideo will connect you to an online interpreter who can communicate your sign language to one of our advisors.
We can help you with most things using SignVideo, but there are some services you'll need to access in other ways. These are:
- · Money and balance transfers
- · Asking us to change your credit limit
- · Getting a reminder of your PIN.
The way you access these services depends on the kind of Barclaycard you have.
I have an Amazon Barclaycard
You can access these services through our app.
I have another type of Barclaycard
You can access these services through our app and Barclaycard online servicing
If you have a question about a recent Barclaycard application, please visit your local Barclays branch (if you have an Amazon Barclaycard, please send us a message from the ‘Help’ section of our app or call us on 0800 151 0157. We're here from 8am to 8pm Monday to Friday, and 8am to 6pm on Saturday and Sunday).
If you have a question about any recent Barclaycard applications, you might be able to find some answers on our website:
When will I find out if my application has been approved?
Why was my Barclaycard application turned down?
Can I appeal if you decline my Barclaycard application?
If you're new to Barclaycard and would like to apply for a credit card, you can see all our credit cards.
When can I use it
The SignVideo service is available Monday to Friday from 8am to 8pm (excluding Bank Holidays) and on Saturday from 8am to 1pm, and is free from your home computer.
What do I need?
Just make sure you've got the following:
How do I use it?
- Click on the Connect now button below
- Follow the onscreen instructions to connect to a SignVideo interpreter
- You'll then be connected to a Barclaycard advisor in British Sign Language
You’ll need to download a one-off plug-in the first time you use the service. This will ensure good video quality and that the call is completely secure.
Need some help?
If you have any problems using the service or need any technical help, please contact help@signvideo.co.uk or call 0203 3880771. Read our call charges and information.
Connect to SignVideo
Already know how to use SignVideo? Just click below to get connected to one of our advisors.