What is a data breach?
A data breach is an incident where information is stolen or taken from a system without the knowledge or authorisation of the system’s owner. Victims of data breaches are usually large companies or organisations, and the data stolen may typically be sensitive, proprietary or confidential in nature e.g. credit card numbers, customer data, trade secrets or even matters of national security. Data breaches may be a result of cybercriminal activity, such as targeted attacks, or by complete accident/human error such as a misplaced business laptop or smartphone.
Where and when did the breach occur?
Barclaycard receive information about data breaches from multiple sources like Visa, Mastercard and law enforcement agencies. Due to the sensitivity of the information, we don’t receive any details specific to the breach, so we’re unable to provide the name of the merchant or where the data breach has occurred.
How do we protect you when a data breach happens?
As soon as we receive information about a data breach, we’ll attempt to contact you to protect your account before any fraudulent activity takes place. We will send you a new card with a new card number that you will be able to use straight away.
Is it safe to use my new card?
Yes. Even if there are no fraudulent transactions on your account at the moment, we're replacing your card as a safety measure to help ensure that your account information is protected. You can continue to use your current card until the new card arrives. Your PIN stays the same, but you do have a new card number, so you’ll need to let any companies that take regular payments from your account know
What can I do to protect my account?
Check your account regularly to be sure that you recognise all the activity. If there are any transactions or activity you don’t recognise, contact us immediately
Try to create a variety of passwords and PINs for accounts that you have. Make sure your passwords are strong and not easy to guess, using a combination of uppercase and lowercase letters, numbers and special characters
Change your online password frequently
Regularly check your credit file for any changes and don’t give personal details over the phone unless you’ve been able to positively identify the caller to be genuine