How we help to protect you from fraud

How we help protect you from fraud

Protecting your account

When it comes to protecting your account, we’re here as a first line of defence – and we’re always working behind the scenes to protect you from fraud. Whether you use your Barclaycard on the high street, online or overseas, your account is monitored by our fraud detection system around the clock.

Have we got the right mobile number for you? We’ll use this to get in touch if we spot anything suspicious on your account. To update your number, log in to the Barclaycard app* – tap the icon in the top-left corner, select your mobile number and follow the instructions. Or, you can update your details by logging into online servicing.

Not registered for our app? It’s quick and easy. Register here.

*You need to be 18 or over to access this product or service using the app. T&Cs apply.

Purchase protection

Peace of mind comes as standard when you pay with Barclaycard. Should your purchases be faulty, damaged or don't arrive at all, you could be covered.

Is your phone compatible?

To take advantage of these handy features with the app, your Android mobile has to be NFC capable and using an operating system of KitKat 5.0 or above.

You’ll need to have downloaded the latest version of the Barclaycard app and also have an eligible Visa card but sorry, IHG cards are currently excluded.

If Contactless Mobile doesn’t appear in your menu even though you have an eligible Visa card and you’ve updated to the latest version of the app, it means your handset isn’t compatible.

The way you pay online is changing

With the new way banks are helping protect you from fraud, you’ll sometimes need to confirm it’s you when you pay for things online. There are three ways to do this – using the Barclaycard app, a text message sent to your mobile, or a PINsentry card reader.