Lost stolen and damaged card
Report your lost or stolen card
If you’ve lost your card or it’s been stolen, it’s important to let us know as soon as you can, so we can cancel your card.
If you have an Amazon Barclaycard, you'll need to call us (see below) or send us a message from the 'Help' section of our app.
Use our app*
From the home page, open ‘Cards’ and then select the card you’re concerned about. Then select the option to report a lost, stolen or damaged card and follow the instructions.
Alternatively, send us a message from the ‘Help’ section in our app.
Give us a call
You can also use our Next Generation Text or SignVideo services. Find out more about our call charges. Please check with your service provider if you are calling from outside the UK.
Report your damaged card
Whether you’ve snapped your card by accident or the chip’s worn away, you can order a new one online in no time. If you have an Amazon Barclaycard, you'll need to send us a message form the 'Help' section of our app.
Use our app*
Send us a message from the 'Help' section of our app to order a new card, or contact us another way.
Not registered for our app? It’s quick and easy. Register here.
Use our online service
This service isn't available if you have an Amazon Barclaycard. Log in to Barclaycard online servicing, select ‘Manage account’ from the main menu, and choose ‘Order a replacement card’.
Your new card will arrive within seven working days.
*You need to be 18 or over to access this product or service using the app. T&Cs apply.