If you’ve just registered for the app or online servicing or if there have been recent changes or activity on your account, you may be unable to access your PIN instantly. This is to protect your account information from being accessed by an unauthorised person
If you’d like to change your PIN, you can do so at most cash machines in the UK.
If you think someone else knows your PIN please change it as soon as possible.
If you’re concerned about fraud on your account please check your statements carefully for any fraudulent activity on your card, and report any suspicious activity as soon as possible on 01604 230 230 or +44 (0)1604 230 230 if calling from abroad.
For sending messages via Text Relay call: 1 8001 0800 161 5276 .
Read our call charges and information.