This policy applies to information we hold about you. In this policy, 'we', 'us', and 'our' mean Barclaycard, which is a trading name of Barclays Bank UK PLC., registered number 9740322, registered office 1 Churchill Place, London E14 5HP. Barclaycard’s trading address is at 1234 Pavilion Drive, Northampton NN4 7SG. 'You' means the person the information relates to.
How we collect information about you
How we use your information
We use this information:
Sharing your information with others
We’ll keep your information confidential but we may share it in certain circumstances, for the purposes set out in this policy, with:
The people and organisations listed above will also have to keep it secure and confidential.
We will supply your personal information to credit reference agencies and fraud prevention agencies and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. These agencies may in turn share your personal information with other organisations. If fraud is detected, you could be refused certain services, finance or employment.
If false or inaccurate information is provided to us and fraud is identified, details may be passed to credit reference and fraud prevention agencies to prevent fraud and money laundering and to verify your identity.
The Credit Reference Agency Information Notice (CRAIN) describes how the three main credit reference agencies in the UK each use and share personal data. The CRAIN is available on the credit reference agencies’ websites:
Or you can ask us for a copy of these.
You have rights relating to the way that we use your information, and can make certain choices. For example, you can:
To use any of the rights set out above, or to discuss any other issue relating to your information, please contact us via the methods set out in the 'Contact us' section.
If you have any concerns about the way we use your information, you have the right to complain to the Information Commissioner's Office, which regulates the use of personal information in the UK, by calling 0303 123 1113 or via www.ico.org.uk/make-a-complaint/.
Please go to www.barclays.co.uk/control-your-data if you have any questions about privacy issues. If you would like more information on your rights, or you want to exercise them, please send a request through our website at www.barclays.co.uk/control-your-data.
You can contact our data protection officer at: The Data Protection Officer, Barclays Bank UK PLC, Leicester, LE87 2BB or email: DPO@Barclays.com.
Changes to personal data law
In May 2018, the General Data Protection Regulation (GDPR) will change the law in regard to your personal data. Explore www.barclays.co.uk/control-your-data to see how it affects you. It includes updates to our privacy notices to reflect your rights in relation to personal data, and the legal grounds for using it.
Please remember that any messages you send over the internet aren't secure unless they are encrypted. We’re not responsible for unauthorised access by a third party or the corruption of any information sent to us.
So for your own security, please don't send us any personal or account information by standard email.
Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a website. When you return to websites – or visit websites that use the same cookies – they recognise these cookies and therefore your browsing device.
If you visit our website, we will deploy these technologies to provide an online service more suited to the device you connect from, as well as to prevent and detect fraud, keeping you secure. When you visit our website from any device (mobile, tablet or PC), we collect information about your use of this site, such as information about the device or browser you use to access the site (including device type, operating system, screen resolution etc.), the way you interact with this site, and the IP address your device connects from. You may not be able to initiate or complete some activities within our secure online services unless these cookies or similar technologies are installed. Please note, we may not be able to process certain transactions if you are physically located in certain countries.
- Ensure your security and privacy when in our secure sites
- Store login details for our secure sites
- Temporarily store input information in our calculators, tools, illustrations and demonstrations
- Provide you with ads that are more relevant to you and your interests, and improve our targeting and enhance your journey through our sites and partner sites
- Improve our understanding of how you navigate through our sites so we can identify improvements
- Evaluate our sites' advertising and promotional effectiveness; and
- We use both our own (first-party) and partner companies' (third-party) cookies to support these activities
The types of cookies used on this website fall into one of four categories - Strictly Necessary, Performance, Functionality & Profile and Targeting.
The data collected in this category is essential to provide our services to you. The data is necessary for the website to operate, to verify your identity and to maintain your security and privacy while using the website. It enables you to move around the website and use its features, such as accessing secure areas. This category is always on, as without this data, the services you’ve asked for can’t be provided. Although it is possible to disable cookies on websites via the browser settings, this would affect the functionality of the website, causing it not to work. This data is not used for marketing purposes or for the purposes covered by the other three categories below.
In most cases, the data collected in this category is anonymous and is used to inform us how the website is used, for example which areas you use most often and if you receive any error messages. With this data we can then improve how our website works and be sure that the products and services we offer are right for you and other people.
In limited cases for mobile banking issues, the information also enables us to identify specific issues you may have had.
This data is not used to target you with online advertising. Without this data, we can't assess how our website is performing and make relevant improvements that could better your banking experience.
Functionality & Profile
Data collected in this category enables the website to remember choices you make. This means a more personalised experience for features of the website that can be customised. It may also be used to provide services you've asked for, such as watching a video or commenting on a blog.
The data may also be used to ensure that our banking services and communications are relevant to you. This category can’t track your activity on other websites. Without this data, the website can’t remember choices you've previously made or personalise your experience in the website.
Data collected in this category is used to help make our messages more relevant to you. The data informs us about how you use the website and is shared with other Barclays systems or third parties, such as advertisers and social media platforms we may use to deliver personalised messages. We do this in order to provide you with targeted advertisements that are more relevant to you and your interests, and to improve how personalised messages work and help us identify issues.
If you don’t wish to consent to this category, it’s important to note that you may still receive generic advertising or service messages, but they will be less relevant to you and your interests. In addition, you will still be informed of important notifications about your account via other channels, such as SMS, mailings, email etc.
To find out more about the cookies in each category, read the full list of cookies used on our websites.
Cookies in emails
Setting your data preferences
You can control how non-essential categories of cookies are placed on your device via the Data Preferences page.
What happens to data collected by cookies that have been downloaded in the past?
If you'd initially consented to one or more categories, we may still use the data collected at that time, when you had previously provided your consent. When you change your settings to disable any of the non-essential categories, we will re-set our systems as soon as reasonably possible to stop using those categories to gather any further data.