Making our services more accessible

Making our services more accessible

We want our products to be available to everyone - that's why we’ve tried to make it easier to manage your account, contact us and view our site, if you have, or are affected by a health condition, impairment or disability.

Next Generation Text

If you're Deaf, hard of hearing or speech-impaired, Next Generation Text will let you use a textphone to access our services. Just call us on:  1 8001 0800 161 5276 . Read our call charges and information


If you use British Sign Language (BSL) you can use the SignVideo service to connect to an online interpreter, who can then help you to communicate with one of our advisors. Find out more at our SignVideo page .

Barclaycard online account servicing

It’s a free, flexible and secure online service that will help you manage your account .  You can access your balance, check your latest transactions, make a balance or money transfer and change your credit limit. You can also use secure messaging to contact us. It’s like email but its within online account servicing so it’s completely private and secure.

Call us

You can contact us by phone. If you'd like to speak to an advisor you can contact us  and we will do our best to help.


You can use our email form  to get in touch quickly and easily.

Using our site with a screen reader

To make sure you're able to use our site with a screen reader, we've tested each page for it's text browsing capability. If you use different software and are having problems using our site, please let us know so we can try and get this resolved for you.

Watching Flash footage on our website

To get the most out of our site you'll need to have JavaScript turned on and Adobe Flash Player installed. If you don't, you'll only be able to see a default version of the page.

This means you'll still be able to see all the content and imagery you would have seen in the Flash version - but you might not enjoy the full experience.

Clicking on external links

All links to external sites and PDFs will open in a new window.