Barclaycard hearing and speech
If you use British Sign Language (BSL) the SignVideo service can help you get in touch with us easily and safely, by connecting you to an online interpreter who can communicate your sign language to one of our advisors.
Next Generation Text and Text Relay
Got a Textphone or PC with the latest accessibility software? If you’re hard of hearing or speech-impaired, you can type your message to a relay assistant who will type the reply back to you*.
Next Generation Text and Text Relay are available 24/7 – just give us a call on 1 8001 0800 161 5276.
BSL interpretation in branch
British Sign Language (BSL) is the most widely used sign language in the UK – and Barclays can offer you instant access to online BSL interpretation for branch appointments. Alternatively you can ask us to book a face-to-face interpreter to attend your appointment if you prefer.
Hearing induction loops in branch
Fixed and portable hearing-induction loops act as transmitters that cut-out background noise. This can make communicating with Barclays branch staff easier if you have a hearing aid.
All branches have at least one counter with a hearing-induction loop fitted and one portable device.
Barclaycard online servicing
Manage your account in your own time without having to visit a branch. It’s safe and gives you complete control of your Barclaycard account. From using our online account services, to changing your billing date, everything you need is at your fingertips.
The Barclaycard app is a quick, convenient and secure way to manage your account on your mobile phone or tablet. You can check your balance, pay your bill and call us directly with a few clicks. You can also talk to us anytime using the 'Chat' feature in the app which you'll find under 'Contact Us' on the help page.
Apple user? Chat to us using Apple Business Chat
If you have an iPhone or iPad, you can chat with us 24 hours a day, every day, using Apple Business Chat – whether you have a Barclaycard already or are thinking about getting one.