Barclaycard hearing and speech

Hearing and speech services


If you use British Sign Language (BSL) the SignVideo service can help you get in touch with us easily and safely, by connecting you to an online interpreter who can communicate your sign language to one of our advisors.

Find out more about SignVideo.

Next Generation Text and Text Relay

Got a Textphone or PC with the latest accessibility software? If you’re hard of hearing or speech-impaired, you can type your message to a relay assistant who will type the reply back to you*.

Next Generation Text and Text Relay are available 24/7 – just give us a call on 1 8001 0800 161 5276.

Read more about Next Generation Text and Text Relay.

BSL interpretation in branch

British Sign Language (BSL) is the most widely used sign language in the UK – and Barclays can offer you instant access to online BSL interpretation for branch appointments. Alternatively you can ask us to book a face-to-face interpreter to attend your appointment if you prefer.

Find out more about in-branch BSL services.

Hearing induction loops in branch

Fixed and portable hearing-induction loops act as transmitters that cut-out background noise. This can make communicating with Barclays branch staff easier if you have a hearing aid.

All branches have at least one counter with a hearing-induction loop fitted and one portable device. 

Find your nearest Barclays branch.

Barclaycard online servicing

Manage your account in your own time without having to visit a branch. It’s safe and gives you complete control of your Barclaycard account. From using our online account services, to changing your billing date, everything you need is at your fingertips.

Log in or register for Barclaycard online servicing account.

Barclaycard app

The Barclaycard app is a secure way to manage your account on your mobile phone or tablet. You can check your balance, pay your bill and send us a message from the ‘Help’ section of our app.

Learn more about the Barclaycard app.

Apple user? Chat to us using Apple Messages

If you have an iPhone or iPad, you can send us a message using Apple Messages – whether you have a Barclaycard already or are thinking about getting one.

Hearing sound

If you’re deaf or hard of hearing, this section explains the various ways website content can be made accessible to you.

*SignVideo, Text Relay and Next Generation Text is only available when calling customer service on 0333 200 9090Find out about our call charges.