Give us a call us on
0800 161 5291
from 7am – 11pm seven days a week, to raise a transaction query or make a claim.
In some cases we’ll ask you to provide evidence to support your claim, so you should keep any that may be relevant. The type of evidence will depend on your claim, but may include:
proof of your purchase
terms and conditions of your purchase
evidence that the goods or services were faulty, damaged or different from their description
evidence that the goods or services were not delivered or supplied
details of any descriptions or statements made by the seller about the goods or services
You should also keep hold of the item itself, in case it needs to be examined or handed over to us if your claim’s successful. In some cases, we’ll need an independent report to show the nature, impact or cost of the problem.
To send messages via Text Relay call:
1 8001 0800 161 5276
Read our call charges and information.
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Already made a claim, but not happy with how it’s been handled or it was unsuccessful?
Find out how you can take it up with the Financial Ombudsman Service