I'm having issues using the online form for a queried transaction

Our online form is the fastest way to make a claim, but if you're having issues using this, you can use the following forms and return them to us in the post.

The address is:

(all in capitals)

For travel related disputes, download this Travel Dispute Form PDF (1.1MB).

For disputes relating to issues with goods or services that you've purchased, download this Dispute form PDF (1.8MB).

For anything else, download this Dispute form PDF (836KB).

To make a claim by phone, call us on 0800 161 5291. Lines are open Monday to Friday from 8am to 8pm, and Saturdays from 9am to 5pm. To maintain a quality service, we may monitor and record phone calls. Call charges.