I'm having issues using the online form for a queried transaction

If you’re having issues using our online form to make a claim, you can use the Barclaycard app or Barclaycard online servicing.

Log in to the Barclaycard app (or Barclays app), view your transactions, select on the one you want to dispute and choose ‘Help with this transaction’ to make a claim.

Download the app from the App Store or Google Play, or find out more about the Barclaycard app.

Alternatively, you can log in to Barclaycard online servicing to view your transactions and make a claim.

Log in to or register for Barclaycard online servicing.

Or, you can download, print and fill in these forms and send them to us in the post.

The address is:

(all in capitals)

For travel related disputes, download this travel dispute form PDF (1.1MB).

For disputes relating to issues with goods or services you’ve bought, download this dispute form PDF (1.8MB).

For anything else, download this dispute form PDF (836KB).