Carl has just lost his job
While looking for work and sorting out benefits, Carl missed payments and feels he needs help.
Find out how we helped Carl
Are you finding it difficult to stay on top of your finances? Has a change left you with less money to pay your bills? You're not alone. Take a look at the eleven stories below to see how Barclaycard has helped people who may be in similar situations to you.
We're not here to make it worse
Whilst reflective of real life customer stories, we have used fictitious names and events as well as photos of actors.
Tomasz has been involved in an accident
He doesn't get paid while he's out of work, and now Tomasz is beginning to worry that he can't pay his next bill.
Find out how we helped Tomasz
Ruth is struggling with her mental health
Some days she's fine, but recently her low mood and difficulty concentrating have affected Ruth's finances.
Find out how we helped Ruth
Helen is concerned about Alice
She wants to help Alice with her money problems, but Helen is frustrated as she doesn't know what she can do about it.
Find out how we helped Helen
John has been diagnosed with cancer
Worried about his illness, concerned about how it's affecting his family, and anxious about money, John feels overwhelmed...
Find out how we helped John
Kath has separated from her partner
She doesn't know what implications her divorce will have on her finances; Kath needs some advice.
Find out how we helped Kath
Ray's addiction is out of control
Feeling guilty and unable to stop, Ray is spending too much money gambling. Now he's finding it difficult to pay the bills.
Find out how we helped Ray
Mira has had to take a pay cut
She's always been careful with her finances, but now she's on less money Mira is worried she can't cover the bills.
Find out how we helped Mira
Samir is struggling to budget
He'd come to rely on his credit card, but Samir doesn't know how to afford the repayments.
Find out how we helped Samir
Nathan's money problems are affecting his studies
His final exams start soon, and he's worried about being able to afford his card payments.
Find out how we helped Nathan
Maureen has lost her husband
Losing her partner has changed everything; Maureen feels too overwhelmed to think about how to handle the finances.
Find out how we helped Maureen
Could you be a victim of financial abuse?
Find out what financial abuse is and what to do if you, or someone you know, is being exploited by a partner, relative, friend or carer.
Spot the signs and learn how to get help PDF (636KB)
Get in touch to find out how we can help
Speak with our support team on:
0800 046 8324
Calls to 0800 and 0808 numbers are free from UK landlines. Mobile charges may vary.
Calls to 03 numbers use free plan minutes if available; otherwise they cost the same as calls to 01/02 prefix numbers.
The line is free and open every day from 9am - 9pm
You can also:
Contact us online by logging into Barclaycard online account and sending us a secure message.
Write to us at:
Barclaycard Centre
Norwich way
Kirkby Town Centre
Knowsley
L32 8UY
To protect the privacy of our customers, we have used photographs of actors and fictitious names, but they are based on real situations.