Keeping your account secure is our biggest priority, so the most important thing to remember is we’ll never ask you for your:
online login details
If you ever get a phone call, email or text message asking you for this info, please
get in touch with our fraud team
If we need to contact you, you’ll receive an automated call, email or text from us. We’ll ask you to confirm the transactions we need to check on your account. All you need to do is follow the instructions.
But how will you know it’s us? To help you identify a genuine call, email or text from us, you can take the following steps:
Listen to this
sample of our automated voice call
so you know what a genuine call from us sounds like. You can also use our
to confirm our fraud team phone numbers.
When we query a transaction by text, the only thing we’ll ask you to do is reply Y or N. We’ll never ask you for any personal details or security information. You can reply to our text messages free of charge in the UK and you’ll be charged no more than a standard text from other countries.
Any emails we send you will always hide the majority of your personal information and will only ever include your name and the last four digits of your card.
Find out more about why you might hear from us and how you can check it’s us.