Noticed something suspicious on your account? Act now. Reporting fraud to us is quick and seamless. We’ll take care of everything for you, and will investigate and refund you if we find fraud on your account.
Log into or register for Barclaycard online servicing and click ‘query this transaction’.
Before you contact us, tick off these quick checks:
If you don't have Adobe Reader installed on your computer, you can download it for free at Get Adobe Reader.
If you’ve lost your Barclaycard or it’s been stolen, it’s important to call us as soon as you can, so we can cancel your card.
From the UK 0800 151 0900
From abroad +44 (0)1604 230 230
You can also use our Next Generation Text or SignVideo service at barclaycard.co.uk/accessibility.
International calls will be charged at a higher rate – please check with your telecoms provider. Find out about our call charges.
Keeping your account secure is our biggest priority, so the most important thing to remember is we’ll never ask you for your:
If you ever get a phone call, email or text message asking you for this info, please get in touch with our fraud team.
If we need to contact you, you’ll receive an automated call, email or text from us. We’ll ask you to confirm the transactions we need to check on your account. All you need to do is follow the instructions.
But how will you know it’s us? To help you identify a genuine call, email or text from us, you can take the following steps:
When we query a transaction by text, the only thing we’ll ask you to do is reply Y or N. We’ll never ask you for any personal details or security information. You can reply to our text messages free of charge in the UK and you’ll be charged no more than a standard text from other countries.
Any emails we send you will always hide the majority of your personal information and will only ever include your name and the last four digits of your card.