Barclaycard servicing updates

We’ve upgraded Barclaycard statements

The changes will give you an easier way of getting your statements and documents.

We’ve extended the statement history available from one year to up to seven years, and this will be the same for many of the letters we send you.

What’s changed?

You can quickly see what's new and save and print your statements and documents to refer back to. You'll still get all the same notifications when something is ready to view.

It’s all online – and suitable for all screens, including mobile devices on-the-go, and your computer at home – to help reduce paper waste.

If you’re not already paperless, it’s never been easier to make the switch – you can try it out and switch back if it’s not right for you.

What you get with paperless

• Statement or document notifications – we’ll send you a notification by email or text when something new is available for you to view, so you won’t miss a thing
• Secure digital statements and documents – view statements and other important documents such as your terms and conditions easily and securely online
• Access up to seven years of statements and documents – view online, download and print up to seven years of statements and documents
• Switch back to paper any time – you can try out paperless to see what the benefits are and switch back if you prefer

How to use Statements and Documents

Log in to your account and select ‘Statements and documents’ in the top menu, or ‘View statements’ from the summary screen.

Finding your way around statements

1. Monthly and annual statements are shown in the ‘Statements’ tab in date order. If you can’t see all your statements, select ‘Load more’. Any unread statements are marked by a blue dot and bold font
2. Select the statement name to open it – it will open in a new tab
3. All transactions are shown on your statement. If you want to see additional detail for any of the transactions on one of your most recent statements you can choose 'Search transactions'
4. Any important information about your statement you need to see will be shown right underneath it
5. Select ‘Download’ to save your transactions as a PDF. Choose ‘I’ next to ‘Action’ in the header to see information about how to download your transactions in another format
6. If you have more than one account, you can toggle between them by using ‘All accounts’ or clicking your card name in the top menu

Finding your way around documents

1. Documents are shown in date order. Choose ‘Load more’ to access older documents. Unread documents are indicated by a blue dot and bold text
2. We occasionally update your card’s terms and conditions. You can request a version which includes your current address if it's not updated. If you don’t need your up-to-date address included, choose ‘Manage account’ to view and download the latest terms and conditions
3. To open a document select it by name – it will open in a new tab
4. Select ‘Download’ to save your document as a PDF
5. If you have more than one account, all your documents will be displayed together
6. Not all documents can be delivered online, some documents will still be posted to you

If you want to switch between paperless and paper statements

Go to the ‘Manage account’ option in the menu and scroll down to ‘Statements and documents preferences’

You can switch to and from paperless or paper statements easily at any time.

We’re making Barclaycard online servicing easier to use

So that you can find the things you’re looking for more easily when you log in to your account online, we’re making some changes. Our menu will look and work differently, and some features will move.

The changes will happen soon, so get ready for a more streamlined menu and services that work in a simpler, quicker way.

So that you’ll know where to find things, here’s how the menu will be changing.

It will change from looking like THIS, where any choices are listed underneath,

TO a simpler version where all the choices are on the same level.

This means you don’t have to click several times before you’ve found what you’re looking for. Instead, you can make your choice and go straight there.

You’ll still see all the features you’re used to, and we’ve moved some things to a different place. Have a look around to discover what’s new and how it works.

You’ll see a section in online servicing called ‘Manage account’, which is where you’ll now find most services about managing your account, or your personal information. This section combines together the services that you used to find in either ‘Your details’ or ‘Account services’.

You’ll be able to view your PIN, update your personal information, add an additional cardholder, manage your credit limit, or set up direct debits and a lot more, all from one place.

We’ve added something new to the menu. ‘Transactions’ lets you go straight to the transactions page, making it quicker for you to see your most recent spending.

You’ll find ‘Making a payment’ on the ‘Summary’ page, along with all the information about how much to pay. So there’s no need to search on the menu anymore. You’ll see the information straight away.

‘Help’ has been made more prominent and is still right at the top of the page, so it’s always on hand if you need it.

We’ve also given you an easy way to view all your accounts together. If you have more than one Barclaycard you can select ‘All accounts’ in the menu at the top next to ‘Help’, which will take you to a snapshot of all your Barclaycard accounts in one place. You’ll still be able to switch between your accounts like before.

Changes to your account summary page

We’re making some changes to the account summary page you see when you log into Barclaycard online servicing, so don’t worry if things look a little different. We’re making these changes so that:

• you can see a snapshot of your account more easily,
• you can check any loyalty schemes you might have more quickly,
• you can quickly access extra information and helpful features, like viewing your PIN, by selecting ‘More’

We’re not making any changes to the way you log in. And for your security, you’ll also be able to see when you last logged in, right above the summary details of your account.