Financial Help For Bereavement

Having lost her husband of over 30 years, Maureen is in need of real support

Maureen's story

David had been ill for a long time, but that didn't make it any easier for Maureen to cope when he passed away. She was struggling to come to terms with life on her own and was finding it hard to manage her money, and now her debts had built up beyond her means. Maureen felt ashamed, and didn't know where to turn.

Feeling overwhelmed by grief and worry, Maureen withdrew from her problems and stopped opening statements and letters. By this point, her situation was getting worse and she was:

  • behind on two Council Tax payments
  • overdue on repayments for a short-term loan with high interest
  • over the agreed credit limit on her Barclaycard

How Barclaycard helped

Initially Maureen just wanted the letters and calls to stop. But eventually she knew she’d have to call Barclaycard and try to explain to them that she needed time. When she did, she got through to one of our support team,

  • Janet gave Maureen time to explain things in her own words and wasn't judgemental or demanding, as Maureen had feared

  • Together they created a plan for Maureen to make affordable payments, while Janet explained what information she needed and why, as well as how it would affect Maureen’s credit score and what could be done to help

  • She checked that Maureen knew she could access her Barclaycard account online  to make debit card payments,  change payment due dates  and, when she could afford to, set up a Direct Debit  – and that confidential and independent advice was available with StepChange  Debt Charity

 

Maureen had been feeling completely overwhelmed when she picked up the phone, but talking to Janet really helped. She felt there was hope in resolving the situation, and having someone to explain things to her made all the difference.

Does your story sound like Maureen's?

The loss of a loved one can turn your world upside down, and it can be difficult even imagining what to do without them. Financial concerns can make a difficult time feel impossible to deal with, but you don’t have to try to cope on your own.

We’re not here to make it worse – we really are here to help

We know your debts aren't going to disappear on their own, but we really can help. If you get in touch, we'll ask you about your income and outgoings so you can feel confident you're only repaying what you can really afford. And your priority payments – Council Tax, rent/mortgage repayments and household bills – will always come first.

It's probably the last thing you want to do, but giving us a call won’t make anything worse. We won't spring any surprises on you; our advisers are here to listen, understand and agree a solution with you – not demand payments you can’t afford.

You can rest assured, we’ll ask your permission before we do anything and check how you feel about your other finances.

We'll try to provide you with help that’s clear, practical and easy to understand. Also, we'll advise you where to find free and independent help.

Please get in touch to find out how we can help

Speak with our support team on:

0800 0511119
Calls to 0800 and 0808 numbers are free from UK landlines. 

Mobile charges may vary.

0330 1595981
Calls to 03 numbers use free plan minutes if available – otherwise they cost the same as calls to 01/02 prefix numbers.

The line is free and open 8am – 9pm Monday to Friday, and 9am – 4pm Saturday.

Or alternatively...

Contact us online by logging into Barclaycard online account  and sending us a secure message.

Write to us at:
Barclaycard Centre
Norwich way
Kirkby Town Centre
Knowsley
L32 8UY

Other ways you can get help

If you're struggling with a few different debts or money worries in general, there are organisations that may be able to help:

StepChange logo

StepChange is the UK's largest provider of genuinely free independent debt advice and managed solutions, helping almost 600,000 people a year resolve problems, repay debts and rebuild lives.

National Debtline logo

The National Debtline offers free independent support for advice on how to deal with your debts, including live online webchat with a National Debtline advisor.

Money Advice Service logo

The Money Advice Service provides a range of free and impartial money advice over the phone and online, including tools and calculators to help you manage your finances.

Do you need someone to turn to?

Age UK  provides companionship, advice and support to hundreds of thousands of older people.

The offer support in person, over the phone and online.

Are you receiving all your benefits?

Find out if you're getting all the money you could be entitled to.

Visit entitledto  and use their free benefits calculator to understand if financial support is available.

Do you need to notify us of a death?

If you also need to take care of the financial matters of a loved one, we have a bereavement team that can help and guide you through the process. Visit our step-by-step guide to find out more.

To protect the privacy of our customers, we have used photographs of actors and fictitious names, but they are based on real situations.


Chat with a National Debtline advisor

National Debtline is a third party charity offering free independent advice on how to deal with your debts. For practical advice about your options, chat online with a National Debtline advisor*.

Chat online with a National Debtline advisor

 

*By clicking this link you’ll leave Barclaycard and be transferred to National Debtline – never reveal your account details, PIN or passwords to third party organisations or advisors.