Contact us for help and support

Contact us

Contact us

Have a question or need a hand? We're here to help

 

Frequently asked questions

Sometimes the answer you need is only a few clicks away, so why not check out our FAQs first? You might find what you've been searching for:

Get in touch online

Existing customer? Send us a secure message

Log in and use our secure message service for any account-related queries.

Not a customer? Send us an email

If you’ve got a question but aren’t a customer, use our email form to get in touch.

Service status

If any of our services aren’t working as they should be, you can check for the latest service status updates online. You can also plan ahead and check for scheduled maintenance and downtime.


Give us a call

Customer Services - 0800 151 0900 or 0333 200 9090

Speak to our team for 24-hour customer support.

Calling from abroad? Use +44 (0)1604 230 230

Find out more about call charges.

Accessibility

We want you to be able to access all our services and products as easily as possible. So if you have a health condition, impairment or disability, we can help you when it comes to getting in touch. Find out more about call charges.

Use SignVideo

If you use British Sign Language, SignVideo can connect you to an online interpreter who can help you speak to one of our advisors.


Next Generation Text and Text Relay

If you’re hard of hearing or speech-impaired, you can use Next Generation Text or Text Relay by calling:

1 8001 0800 161 5276

Braille, large print or audio communications

We can send most things, from account statements and brochures, to your PIN and passcode. Just tell us the format you need by calling:

0800 161 5326

Making a complaint

We always try to provide you with the best service possible. However, occasionally we may not live up to your expectations. If you feel our service could have been better, we'd really like to hear from you.

How to know it's us contacting you

We may need to get in touch with you from time to time, by phone, email or text. This could be for all sorts of reasons, but how can you make sure it’s us contacting you?

Online account services

Changing your credit limit. Making a balance transfer. Checking your transactions. It’s easy to do all this and more on our online account services.