Making a complaint
We always try to provide you with the best service possible. However, occasionally we may not live up to your expectations. If you feel our service could have been better, we'd really like to hear from you.
Frequently asked questions
Sometimes the answer you need is only a few clicks away, so why not check out our FAQs first? You might find what you've been searching for:
Get in touch online
Existing customer? Send us a secure message
Log in and use our secure message service for any account-related queries. When you send us a secure message through Barclaycard online servicing we'll get back to you within 24 hours.
Not a customer? Send us an email
If you’ve got a question but aren’t a customer, use our email form to get in touch. We’ll get back to you within 24 hours.
Service status
If any of our services aren’t working as they should be, you can check for the latest service status updates online. You can also plan ahead and check for scheduled maintenance and downtime.
Give us a call
Customer Services - 0800 151 0900
Speak to our team for 24-hour customer support.
Calling from abroad? Use +44 (0)1604 230 230
Barclaycard app
For an easy way to call, download the Barclaycard app. We’ll check a few things the first time you call then after that you’ll get straight through – with no need for all those security questions.
At certain times or depending on your reason for calling via the app, we may still need to request further security information from you
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Need to speak to one of our specialist teams? View our full list of contact numbers
Get in touch using the contact numbers below
Barclaycard applications and new customers0800 731 0200
Monday to Sunday: 8am - 11pm
Closed bank holidays
Report a lost or stolen card
International: +44 (0)1604 230 230
Monday to Sunday: 24/7 including bank holidays
Emergency card replacement and cash advance
International: +44 (0)1604 230 230
Monday to Sunday: 24/7 including bank holidays
Freedom Rewards
To discuss your reward points or make a redemption.
0800 161 5303
International: +44 (0)1604 230 230
Monday to Friday: 9am - 8pm
Saturdays: 9am - 4:30pm
Sundays & bank holidays: 10am - 4pm
Closed Christmas Day & New Year's Day
Internet Customer Services
International: +44 (0)1604 230 230
Monday to Sunday: 7am - midnight
Barclaycard Secure/3D Secure queries
Monday to Sunday: 24/7 including bank holidays
Monday to Sunday: 24/7 including bank holidays
Barclaycard Cashback
Monday to Sunday: 24/7 including bank holidays
Sentinel Card Protection Insurance
Monday to Sunday: 24/7 including bank holidays
Barclaycard Card Protection Insurance
Monday to Friday: 8am-6pm
Saturday: 8am-1pm
Closed Sundays and bank holidays
Accessibility
We want you to be able to access all our services and products as easily as possible. So if you have a health condition, impairment or disability, we can help you when it comes to getting in touch. Find out more about call charges.
Use SignVideo
If you use British Sign Language, SignVideo can connect you to an online interpreter who can help you speak to one of our advisors.
Next Generation Text and Text Relay
If you’re hard of hearing or speech-impaired, you can use Next Generation Text or Text Relay by calling:
Braille, large print or audio communications
We can send most things, from account statements and brochures, to your PIN and passcode. Just tell us the format you need by calling:
How to know it's us contacting you
We may need to get in touch with you from time to time, by phone, email or text. This could be for all sorts of reasons, but how can you make sure it’s us contacting you?
Online account services
Changing your credit limit. Making a balance transfer. Checking your transactions. It’s easy to do all this and more on our online account services.