Making a complaint
We always try to provide you with the best service possible. However, occasionally we may not live up to your expectations. If you feel our service could have been better, we'd really like to hear from you.
Sometimes the answer you need is only a few clicks away, so why not check out our FAQs first? You might find what you've been searching for:
Log in and use our secure message service for any account-related queries.
If you’ve got a question but aren’t a customer, use our email form to get in touch.
If any of our services aren’t working as they should be, you can check for the latest service status updates online. You can also plan ahead and check for scheduled maintenance and downtime.
Speak to our team for 24-hour customer support.
Calling from abroad? Use +44 (0)1604 230 230
For an easy way to call, download the Barclaycard app. We’ll check a few things the first time you call then after that you’ll get straight through – with no need for all those security questions.
At certain times or depending on your reason for calling via the app, we may still need to request further security information from you
Barclaycard applications and new customers |
0800 731 0200 |
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Report a lost or stolen card
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International: +44 (0)1604 230 230 |
Emergency card replacement and cash advance
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International: +44 (0)1604 230 230 |
Freedom Rewards |
To discuss your reward points or make a redemption. International: +44 (0)1604 230 230 Monday to Friday 09:00 - 20:00 |
Internet Customer Services |
0800 161 5300 or 0333 202 7900 International: +44 (0)1604 230 230 7 days a week 7am - midnight |
Barclaycard Secure/3D Secure queries |
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Specialist fraud advisor |
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Barclaycard Cashback |
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Sentinel Card Protection Insurance |
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Barclaycard Card Protection Insurance |
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We want you to be able to access all our services and products as easily as possible. So if you have a health condition, impairment or disability, we can help you when it comes to getting in touch. Find out more about call charges.
If you use British Sign Language, SignVideo can connect you to an online interpreter who can help you speak to one of our advisors.
If you’re hard of hearing or speech-impaired, you can use Next Generation Text or Text Relay by calling:
We can send most things, from account statements and brochures, to your PIN and passcode. Just tell us the format you need by calling:
We always try to provide you with the best service possible. However, occasionally we may not live up to your expectations. If you feel our service could have been better, we'd really like to hear from you.
We may need to get in touch with you from time to time, by phone, email or text. This could be for all sorts of reasons, but how can you make sure it’s us contacting you?
Changing your credit limit. Making a balance transfer. Checking your transactions. It’s easy to do all this and more on our online account services.