Making a complaint
We always try to provide you with the best service possible. However, occasionally we may not live up to your expectations. If you feel our service could have been better, we'd really like to hear from you.
We’re helping a lot of people right now and it may take us longer than we’d like to speak to you.
You can use online servicing or our app* to make payments, check your balance and manage your money. There’s also lots more help on our dedicated coronavirus help page and coronavirus FAQs.
If you have an iPhone or iPad, you can chat with us 24/7 using Apple Business Chat.
Check how all our services are working at any time.
* You must be 16 or over to use the app. T&Cs apply
Sometimes the answer you need is only a few clicks away, so why not check out our FAQs first? You might find what you've been searching for:
Log in and use our secure message service for any account-related queries. When you send us a secure message through Barclaycard online servicing we'll get back to you as soon as we can.
If you’ve got a question but aren’t a customer, use our email form to get in touch. We’ll get back to you as soon as we can.
If you have an iPhone or iPad, you can chat with us 24 hours a day, every day, using Apple Business Chat – whether you have a Barclaycard already or are thinking about getting one.
If any of our services aren’t working as they should be, you can check for the latest service status updates online. You can also plan ahead and check for scheduled maintenance and downtime.
Speak to our team between 8.00am-8.00pm Monday to Friday and 8.00am-6.00pm Saturday and Sunday.
Calling from abroad? Use +44 (0)1604 230 230
For an easy way to call, download the Barclaycard app. We’ll check a few things the first time you call then after that you’ll get straight through – with no need for all those security questions.
The quickest way to speak to us is via chat. It's fast and secure, and the team are available 24/7. If you have an Apple Device, you can use our Apple Business Chat. Alternatively you may be able to use our app – simply tap ‘Live chat’ from our app homepage. If you prefer to call us, we’re open Monday to Sunday 8.00am to 8.00pm
Report a lost or stolen card
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International: +44 (0)1604 230 230 Monday to Friday: 8am - 8pm Saturday and Sunday: 8am - 6pm |
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Emergency card replacement and cash advance
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International: +44 (0)1604 230 230 Monday to Sunday: 24/7 including bank holidays |
Freedom Rewards |
To discuss your reward points or make a redemption. International: +44 (0)1604 230 230 Monday to Friday: 9am-8pm |
Internet Customer Services |
International: +44 (0)1604 230 230 Monday to Friday: 8am-8pm |
Barclaycard Secure/3D Secure queries |
Monday to Sunday: 24/7 including bank holidays |
Monday to Friday: 8am-8pm |
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Barclaycard Cashback |
Monday to Friday: 8am-8pm |
Sentinel Card Protection Insurance |
Monday to Sunday: 24/7 including bank holidays |
Barclaycard Card Protection Insurance |
Monday to Friday: 8am-6pm Saturday: 8am-1pm Closed Sundays and bank holidays |
We want you to be able to access all our services and products as easily as possible. So if you have a health condition, impairment or disability, we can help you when it comes to getting in touch. Find out more about call charges.
If you use British Sign Language, SignVideo can connect you to an online interpreter who can help you speak to one of our advisors.
If you’re hard of hearing or speech-impaired, you can use Next Generation Text or Text Relay by calling:
We can send most things, from account statements and brochures, to your PIN and passcode. Just tell us the format you need by calling: