Contact us

Contact us

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Have a question

You might be able to find the answer to your question online.

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Existing customers - Send us a secure message

Use our secure message service for all account related enquiries by logging into Barclaycards online account service.

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Not yet a customer - Send us an email

If you are looking for general advice, you can use our email form to get in touch.


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Call us

If you need to speak to an advisor, give us a call. We've listed some useful numbers below.


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Use SignVideo

Use an online interpreter to speak to us using British Sign Language. 


Useful phone numbers...

Customer Services (Personal)

0800 151 0900  or 0333 200 9090
For 24 hour customer service and to report lost or stolen cards
International: +44 (0)1604 230 230

IHG® Rewards Club Customer Services

0333 202 1149
International: +44 (0)1604 230 230

Hilton HHonors™ Customers Services 

0333 202 1145
International: +44 (0)1604 230 230

Customer Services (Business)

Call Barclaycard Commercial and Payment Acceptance

Emergency card replacement and cash advance

0800 161 5308
International: +44 (0)1604 230 230

Barclaycard applications and new customers

0800 731 0200
Monday to Sunday 8am - 11pm
Closed Bank Holidays

Freedom Rewards

To discuss your reward points or make a redemption.
0845 070 2525
International  +44 (0)1604 230 230
Monday to Friday 09:00 - 18:00
Saturdays 09:00 - 16:00
Closed Bank Holidays

Internet customer services

0800 161 5300  or 0333 202 7900
International: +44 (0)1452 828 001
7 days a week 7am - midnight

Barclaycard Secure/3D Secure queries

0800 161 5306

Deaf helpline/Typetalk

1 8001 0800 161 5276

Specialist fraud advisor

0800 318 665

Barclaycard Cashback

0800 151 0900 or 0333 200 9090

Sentinel Card Protection Insurance

0800 023 4318

Barclaycard Card Protection Insurance

0844 848 5265

Barclaycard Card Services

0800 161 5308

Free extended warranty

0845 300 1038
For existing customers only 

Barclays personal loans

0800 289 289

Large print, Braille or Audio Format

0800 161 5326

Call Charges

Read our call charges and information