Contact us for help and support

Contact us

Have a question or need a hand? We're here to help

We’re helping a lot of people right now and it may take us longer than we’d like to speak to you.

You can use online servicing or our app* to make payments, check your balance and manage your money. There’s also lots more help on our dedicated coronavirus help page and coronavirus FAQs.

If you have an iPhone or iPad, you can chat with us 24/7 using Apple Business Chat.

Check how all our services are working at any time.

* You must be 16 or over to use the app. T&Cs apply

Frequently asked questions

Sometimes the answer you need is only a few clicks away, so why not check out our FAQs first? You might find what you've been searching for:

Spending and transactions

Contactless payments

Additional products

General queries

Other Barclaycard information

View all FAQs

Get in touch online

Existing customer? Send us a secure message

Log in and use our secure message service for any account-related queries. When you send us a secure message through Barclaycard online servicing we'll get back to you as soon as we can.

Not a customer? Send us an email

If you’ve got a question but aren’t a customer, use our email form to get in touch. We’ll get back to you as soon as we can.

Send us an email

Apple user? Chat to us using Apple Business Chat

If you have an iPhone or iPad, you can chat with us 24 hours a day, every day, using Apple Business Chat – whether you have a Barclaycard already or are thinking about getting one.

Service status

If any of our services aren’t working as they should be, you can check for the latest service status updates online. You can also plan ahead and check for scheduled maintenance and downtime.

Check service status

Give us a call

Customer Services - 0800 151 0900

Speak to our team between 8.00am-8.00pm Monday to Sunday.

Calling from abroad? Use +44 (0)1604 230 230

Find out more about call charges.

Barclaycard app

For an easy way to call, download the Barclaycard app. We’ll check a few things the first time you call then after that you’ll get straight through – with no need for all those security questions.

At certain times or depending on your reason for calling via the app, we may still need to request further security information from you

The quickest way to speak to us is via chat. It's fast and secure, and the team are available 24/7. If you have an Apple Device, you can use our Apple Business Chat. Alternatively you may be able to use our app – simply tap ‘Live chat’ from our app homepage. If you prefer to call us, we’re open Monday to Sunday 8.00am to 8.00pm

Need to speak to one of our specialist teams? View our full list of contact numbers

Get in touch using the contact numbers below
Report a lost or stolen card	0800 161 5308 International: +44 (0)1604 230 230 Monday to Sunday: 24/7 including bank holidays
Emergency card replacement and cash advance	0800 161 5308 International: +44 (0)1604 230 230 Monday to Sunday: 24/7 including bank holidays
Freedom Rewards	To discuss your reward points or make a redemption. 0800 161 5303 International: +44 (0)1604 230 230 Monday to Friday: 9am - 8pm Saturdays: 9am - 4:30pm Sundays & bank holidays: 10am - 4pm Closed Christmas Day & New Year's Day
Internet Customer Services	0800 161 5300 or 0333 202 7900 International: +44 (0)1604 230 230 Monday to Sunday: 8am – 8pm
Barclaycard Secure/3D Secure queries	0800 161 5306 Monday to Sunday: 24/7 including bank holidays
Specialist fraud advisor	0800 318 665 Monday to Sunday: 8am – 8pm
Barclaycard Cashback	0800 151 0900 or 0333 200 9090 Monday to Sunday: 8am – 8pm
Sentinel Card Protection Insurance	0800 023 4318 Monday to Sunday: 24/7 including bank holidays
Barclaycard Card Protection Insurance	0344 848 5265 Monday to Friday: 8am-6pm Saturday: 8am-1pm Closed Sundays and bank holidays

Find out more about call charges.

Accessibility

We want you to be able to access all our services and products as easily as possible. So if you have a health condition, impairment or disability, we can help you when it comes to getting in touch. Find out more about call charges.