Contact us for help and support

Contact us

Contact us

Have a question or need a hand? We're here to help

Frequently asked questions

Sometimes the answer you need is only a few clicks away, so why not check out our FAQs first? You might find what you've been searching for:

Get in touch online

Existing customer? Chat to us securely in the app

Open the app to talk to us anytime using 'Chat' for any account related questions. You can find it under 'Contact us' on the help page. It's secure and easy to use and if we can't answer you immediately we'll send you a notification when we reply, so there's no need to wait.

Not a customer? Send us an email

If you’ve got a question but aren’t a customer, use our email form to get in touch. We’ll get back to you as soon as we can.

Apple user? Chat to us using Apple Messages

If you have an iPhone or iPad, you can chat with us 24 hours a day, every day, using Apple Messages – whether you have a Barclaycard already or are thinking about getting one.

Service status

If any of our services aren’t working as they should be, you can check for the latest service status updates online. You can also plan ahead and check for scheduled maintenance and downtime.

Give us a call

Customer Services - 0800 151 0900

You can call our team Monday to Friday from 7.00am to 8.00pm, and on Saturdays from 9.00am to 5.00pm. We are closed on Sundays.

Calling from abroad? Use +44 (0)1604 230 230

Find out more about call charges.

Barclaycard app

For an easy way to call, download the Barclaycard app. We’ll check a few things the first time you call then after that you’ll get straight through – with no need for all those security questions.

Download the Barclaycard app from the App Store, opens in a new window, third party site Download the Barclaycard app from Google Play, opens in a new window, third party site

At certain times or depending on your reason for calling via the app, we may still need to request further security information from you.

Barclaycard Avios Plus - 0800 161 5309

You can call our team Monday to Sunday: 24/7 including bank holidays

Calling from abroad? Use +44 (0)1604 252 841  

Find out more about call charges.

  • Need to speak to one of our specialist teams? View our full list of contact numbers

    Get in touch using the contact numbers below

    Report a lost or stolen card

    01604 230 230      

    International: +44 (0)1604 230 230  

    Monday to Sunday: 24/7 including bank holidays

    Emergency card replacement and cash advance (Visa cards only)

    0800 161 5308       

    International: +44 (0)1604 230 230  

    Monday to Sunday: 24/7 including bank holidays

    Freedom Rewards

    To discuss your reward points or make a redemption.

    0800 161 5303

    International: +44 (0)333 200 9090        

    Monday to Friday: 7am-8pm

    Saturdays: 9am-5pm

    Sundays & bank holidays: closed

    Internet Customer Services

    0800 161 5300 

    International: +44 (0)1604 230 230

    Monday to Friday: 7am-8pm

    Saturday and Sunday: Closed

    Barclaycard Secure/3D Secure queries

    0800 161 5306 

    Monday to Sunday: 24/7 including bank holidays

    Specialist fraud advisor

    0800 318 665

    Monday to Sunday: 24/7 including bank holidays

    Barclaycard Cashback

    0800 151 0900 or 0333 200 9090

    Monday to Friday: 7am-8pm

    Saturday: 9am-5pm

    Sunday and Bank holidays – closed

    Sentinel Card Protection Insurance

    0800 023 4318

    Monday to Sunday: 24/7 including bank holidays

    Barclaycard Card Protection Insurance

    0344 848 5265

    Monday to Friday: 8am-6pm

    Saturday: 8am-1pm

    Closed Sundays and bank holidays

    Barclays Financial Assistance

    0800 161 5205 

    Monday to Friday: 8am-9pm

    Saturday and Sunday: 9am-9pm

Accessibility

We want you to be able to access all our services and products as easily as possible. So if you have a health condition, impairment or disability, we can help you when it comes to getting in touch. Find out more about call charges.

Use SignVideo

If you use British Sign Language, SignVideo can connect you to an online interpreter who can help you speak to one of our advisors.

Next Generation Text and Text Relay

If you’re hard of hearing or speech-impaired, you can use Next Generation Text or Text Relay by calling:

1 8001 0800 161 5276

Braille, large print or audio communications

We can send most things, from account statements and brochures, to your PIN and passcode. Just tell us the format you need by calling:

0800 161 5326

Making a complaint

We always try to provide you with the best service possible. However, occasionally we may not live up to your expectations. If you feel our service could have been better, we'd really like to hear from you.

How to know it's us contacting you

We may need to get in touch with you from time to time, by phone, email or text. This could be for all sorts of reasons, but how can you make sure it’s us contacting you?