Contact us for help and support

Contact us

Contact us

Have a question or need a hand? We're here to help

Frequently asked questions

Sometimes the answer you need is only a few clicks away, so why not check out our FAQs first? You might find what you've been searching for:

Get in touch online

Existing customer? Send us a secure message

Log in and use our secure message service for any account-related queries. When you send us a secure message through Barclaycard online servicing we'll get back to you as soon as we can.

Not a customer? Send us an email

If you’ve got a question but aren’t a customer, use our email form to get in touch. We’ll get back to you as soon as we can.

Apple user? Chat to us using Apple Business Chat

If you have an iPhone or iPad, you can chat with us 24 hours a day, every day, using Apple Business Chat – whether you have a Barclaycard already or are thinking about getting one.

Service status

If any of our services aren’t working as they should be, you can check for the latest service status updates online. You can also plan ahead and check for scheduled maintenance and downtime.

Give us a call

Customer Services - 0800 151 0900

Speak to our team between 8.00am-8.00pm Monday to Friday and 8.00am-6.00pm Saturday and Sunday.

Calling from abroad? Use +44 (0)1604 230 230

Find out more about call charges.

Barclaycard app

For an easy way to call, download the Barclaycard app. We’ll check a few things the first time you call then after that you’ll get straight through – with no need for all those security questions.

Download the Barclaycard app from the App Store Download the Barclaycard app from Google Play

At certain times or depending on your reason for calling via the app, we may still need to request further security information from you

The quickest way to speak to us is via chat. It's fast and secure, and the team are available 24/7. If you have an Apple Device, you can use our Apple Business Chat. Alternatively you may be able to use our app – simply tap ‘Live chat’ from our app homepage. If you prefer to call us, we’re open Monday to Sunday 8.00am to 8.00pm


We want you to be able to access all our services and products as easily as possible. So if you have a health condition, impairment or disability, we can help you when it comes to getting in touch. Find out more about call charges.

Use SignVideo

If you use British Sign Language, SignVideo can connect you to an online interpreter who can help you speak to one of our advisors.

Next Generation Text and Text Relay

If you’re hard of hearing or speech-impaired, you can use Next Generation Text or Text Relay by calling:

1 8001 0800 161 5276

Braille, large print or audio communications

We can send most things, from account statements and brochures, to your PIN and passcode. Just tell us the format you need by calling:

0800 161 5326

Making a complaint

We always try to provide you with the best service possible. However, occasionally we may not live up to your expectations. If you feel our service could have been better, we'd really like to hear from you.

How to know it's us contacting you

We may need to get in touch with you from time to time, by phone, email or text. This could be for all sorts of reasons, but how can you make sure it’s us contacting you?