Making a complaint
We always try to provide you with the best service possible. However, occasionally we may not live up to your expectations. If you feel our service could have been better, we'd really like to hear from you.
Trying to get in touch with us?
As we start to get back to normal, some of our services may still have reduced hours. Check our coronavirus page for more information.
The quickest way to speak to us is using chat in the Barclaycard app – our team is available 24/7. Just log in, scroll down to ‘Contact us’, tap ‘Chat’ and we can help you straight away. You need to be 18 or over to access this product or service using the app. T&Cs apply.
You can also check how our services are working at any time.
Sometimes the answer you need is only a few clicks away, so why not check out our FAQs first? You might find what you've been searching for:
Open the app to talk to us anytime using 'Chat' for any account related questions. You can find it under 'Contact us' on the help page. It's secure and easy to use and if we can't answer you immediately we'll send you a notification when we reply, so there's no need to wait.
If you’ve got a question but aren’t a customer, use our email form to get in touch. We’ll get back to you as soon as we can.
If you have an iPhone or iPad, you can chat with us 24 hours a day, every day, using Apple Messages – whether you have a Barclaycard already or are thinking about getting one.
If any of our services aren’t working as they should be, you can check for the latest service status updates online. You can also plan ahead and check for scheduled maintenance and downtime.
You can call our team Monday to Friday from 7.00am to 8.00pm, and on Saturdays from 9.00am to 5.00pm. We are closed on Sundays.
Calling from abroad? Use +44 (0)1604 230 230
For an easy way to call, download the Barclaycard app. We’ll check a few things the first time you call then after that you’ll get straight through – with no need for all those security questions.
You can call our team Monday to Sunday: 24/7 including bank holidays
Calling from abroad? Use +44 (0)1604 252 841
Get in touch using the contact numbers below
01604 230 230
International: +44 (0)1604 230 230
Monday to Sunday: 24/7 including bank holidays
To discuss your reward points or make a redemption.
International: +44 (0)333 200 9090
Monday to Friday: 7am-8pm
Saturdays: 9am-5pm
Sundays & bank holidays: closed
International: +44 (0)1604 230 230
Monday to Friday: 7am-8pm
Saturday and Sunday: Closed
Monday to Sunday: 24/7 including bank holidays
Monday to Sunday: 24/7 including bank holidays
0800 151 0900 or 0333 200 9090
Monday to Friday: 7am-8pm
Saturday: 9am-5pm
Sunday and Bank holidays – closed
Monday to Sunday: 24/7 including bank holidays
We want you to be able to access all our services and products as easily as possible. So if you have a health condition, impairment or disability, we can help you when it comes to getting in touch. Find out more about call charges.
If you use British Sign Language, SignVideo can connect you to an online interpreter who can help you speak to one of our advisors.
If you’re hard of hearing or speech-impaired, you can use Next Generation Text or Text Relay by calling:
We can send most things, from account statements and brochures, to your PIN and passcode. Just tell us the format you need by calling: