Debt Advice For The Unemployed
Carl had always kept himself in a job, so he’d never considered life without a steady income. Then through no fault of his own, he was looking at supporting his family and keeping up the mortgage repayments without work.
His priority was to get another job as soon as possible, but it wasn’t easy. He knew he was entitled to support so he was also spending his time applying for benefits. With all that going on, Carl was putting bills like his Barclaycard on the back burner. But the combined stress of looking for work and letting bills go unpaid was building up and playing on his mind.
Carl wasn’t ready to explain how worried he was to his wife, let alone his lenders. But as the weeks passed and he was facing more and more unpaid bills, he felt the reality of his situation getting to him. He already knew he wouldn’t be able to pay his next Barclaycard bill because:
- he hadn’t paid his last two credit card bills
- fees were being added to his outstanding minimum payments
- he’d taken out a small payday loan and repayments had started
How Barclaycard helped
Carl decided to do what he could to stop lenders contacting him. He rang Barclaycard and got through to one of our advisers, Sian.
Carl wanted to call Barclaycard, but he was frightened there would be consequences. However, after speaking to Sian, a weight was lifted off his shoulders and Carl was able to focus on the important things, like supporting his family and finding a job.
Does your story sound like Carl’s?
Suddenly being out of work may be the last thing you expect, and losing a steady income can have a real impact on your finances and your family. It’s difficult trying to keep on top of unpaid bills while looking for work, and not knowing what happens next can be a significant source of stress and anxiety.
But there’s no need to do it alone…
You're not alone - we're here to help
We know your debts aren't going to disappear on their own, but we really can help. If you get in touch, we'll ask you about your income and outgoings so you can feel confident you're only repaying what you can really afford. And your priority payments – Council Tax, rent/mortgage repayments and household bills – will always come first.
It's probably the last thing you want to do, but giving us a call won’t make anything worse. We won't spring any surprises on you; our advisers are here to listen, understand and agree a solution with you – not demand payments you can’t afford.
You can rest assured, we’ll ask your permission before we do anything and check how you feel about your other finances.
We'll try to provide you with help that’s clear, practical and easy to understand. Also, we'll advise you where to find free and independent help.
Get in touch to find out how we can help
Speak with our support team on:
Calls to 0800 number are free from UK landlines. Mobile charges may vary.
The line is free and open Monday to Friday 8am to 9pm, Saturday and Sunday 9am to 9pm.
Use the Barclaycard app
Talk to us anytime using our 'Chat' service. You can find it under 'Contact us' on the help page. It's secure and easy to use and if we can't answer you immediately we'll send you a notification when we reply, so there's no need to wait.
More about the app
Write to us at:
Kirkby Town Centre
Other ways you can get help
If you're struggling with a few different debts or money worries in general, there are organisations that may be able to help:
Are you receiving all your benefits?
Find out if you're getting all the money you could be entitled to.
Visit entitledto and use their free benefits calculator to understand if financial support is available.
To protect the privacy of our customers, we have used photographs of actors and fictitious names, but they are based on real situations.
How close are you to a Debt Problem?
If you're worried that you need help with your finances then you can try StepChange Debt Charity's 60-second debt test. By answering a few simple questions they'll be able to tell you if you need debt advice.