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      • Compare all credit cards
      • Find the right Barclaycard
      • Balance transfer calculator
      • Balance transfer credit cards
      • Purchase credit cards
      • Rewards credit cards
      • Credit building credit cards
      • Check if you're eligible
      • How do credit cards work?
      • What is a balance transfer?
      • Representative example explained
      • Reasons to get a Barclaycard
      • Barclaycard Entertainment
      • Contactless
    • Existing customer homepage
      • Online account servicing
      • Barclaycard app
      • Changes to online payments
      • Activate your credit card
      • Lost, stolen or damaged cards
      • Marketing preferences
      • Ways to pay your bill
      • If you suspect fraud
      • Money worries
      • Credit card terms and conditions
      • Balance transfers
      • Change credit limit
      • Benefits with your Barclaycard
      • Barclaycard Entertainment
      • Pay your way
      • Guidance for limited credit history
      • Understanding interest
      • Understanding your credit rating
      • Ways to use your credit card
      • Purchase protection
      • About Freedom Rewards
      • Check and redeem Freedom Rewards
    • Coronavirus support
    • Money worries
    • Service status
    • Contact us
    • Fraud protection
    • Bereavement guide
    • Forgotten login details
    • Lost, stolen or damaged cards
    • Purchase protection
    • Using your card abroad
    • Changes to online payments
    • Marketing preferences
    • Understanding interest
    • Get Credit Confident hub
      • Managing your credit card
      • How do credit cards work?
      • Budgeting
      • Balance transfers
      • Credit score basics
      • Building your credit score
    • Fraud
      • Spending safely
      • Fraud protection
      • Planning ahead
      • Family finances
      • Home and garden
      • Shopping and travel
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Account servicing FAQs

One time access - proof of income

Why do I need to validate my income when I bank with Barclays, you should be able to see my income info?

Why can't I validate my income through One Time Access at a later date, as long as it is within 45 days?

Something  happened while I was validating my income. Why can't I get back to  One Time Access to try again?

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Activate your account

How do I activate my card online?

Can I activate my card over the phone?

I can't access Barclaycard online servicing to activate my card?

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Additional cardholders

How do I add or remove a cardholder from my Barclaycard account?

If an additional cardholder makes a purchase on the account, is this included in my alerts?

If an additional cardholder loses their card, how should it be reported?

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Alerts & updates

How many days before my payment is due will I receive a payment due alert?

How can I set up, change or cancel my account alerts?

I'm not receiving my account alerts. What should I do?

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Barclaycard online services

What is the 4 digit card reference that shows on my 'Recent Transactions' and 'Statement' pages within Barclaycard online account servicing?

Why can't I see one of my cards in Barclaycard online servicing when I previously could?

How can I view my online activity?

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Change your personal details

How do I change my account details, such as my address, my contact details or my security information?

What do I need to do following the death of an account holder?

How do I change the name on my Barclaycard account?

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Credit limits

How can I change my credit limit?

What's a credit limit?

Why have I received an email or text saying I'm nearing my credit limit?

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Face & touch ID

What is Face ID and how do I use it?

What is Touch ID and how do I use it?

If my face isn't recognised, can I still access the Barclaycard app?

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Online PIN

Can I view my PIN online?

Why can't I view my PIN within Barclaycard online servicing?

I have other cardholders on my account. Can they see their PINs online?

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Registration & login

I’ve forgotten both my passcode and memorable word and have my Barclaycard details to hand. What do I do?

I've forgotten both my passcode and memorable word. What do I do?

How do I choose an online passcode for my account?

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Secure messaging

Where can I find the secure messaging service?

Can I see my secure message history?

What do I do if my secure message is longer than the maximum allowed?

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Barclaycard is a trading name of Barclays Bank UK PLC. Barclays Bank UK PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 759676). Registered in England No. 9740322. Registered office: 1 Churchill Place, London E14 5HP

Barclays Bank UK PLC adheres to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk

© Barclaycard 2021