How do I choose an online passcode for my account?

You're asked for your passcode when you log into your account online, and when you call us.

Choose something that's easy for you to remember but hard to guess. We recommend you don't use these details to log into any other websites.

It needs to be:

  • 6-digits long
  • Numbers only
  • It cannot be your date of birth
  • It cannot include a sequence of more than 2 numbers (e.g. 123789)
  • It cannot have more than 2 repeated numbers in row (e.g. 111753)

Once you're logged in, you can change your security details at any time by selecting 'Secure login details' which you'll find under 'Your details' in the top menu."

Other popular questions about account servicing