Change your personal information

You can change your address online as long as you're staying in the UK. If you're moving abroad, please contact us by email or phone instead.

You’ll need to let us know if you've changed your name by marriage, civil partnership, separation or divorce, or if it's been misspelt.

If your name's changed by deed poll -
You'll need to write to us and enclose a copy of the deed poll with your letter. Please send your letter to:

Barclaycard House
PO Box 5592
Northampton NN4 1ZY

If you need to change your name for any other reason -
Send us a secure message online by following our quick guide below.

Quick guide

Step 1 Log in to your account and click on ‘Help & support’
Step 2 Click ‘Secure message centre’ then ‘Create new message’ and tell us your new name and the reason for the change.

We’ll get back to you, usually within 24 hours, by secure message to let you know if we need more information or if we’ve been able to make the change for you.

Not registered? Register now to update your details.

Keep your main contact number up to date so we can get in touch with you by phone if we need to speak to you urgently. If you're adding or changing a mobile number, you can also set up free text account alerts and updates.

Keep your email address up to date so we can alert you to changes to your account and send other useful messages.

If we’ve got the wrong date of birth or nationality for you, you can us let us know by sending us a secure message online. We’ll aim to get back to you by secure message within 24 hours of your message being sent.

Quick guide

Step 1 Log in to your account and click on ‘Help & support’
Step 2 Click ‘Secure message centre’ then ‘Create new message’

We’ll get back to you, usually within 24 hours, by secure message to let you know if we need more information or if we’ve been able to make the change for you.

Not registered? Register now to update your details.