If you are trying to call us, our lines are very busy at the moment and we have fewer colleagues than usual on the phone.
You can check your balance, make a payment, and manage your Barclaycard using our app, online servicing or automated telephone service.
During this time, there are a few things we’d like to remind you about persistent debt:
• We would never want you to pay more than you can afford, so if we’ve sent you a communication about increasing your payments above your minimum payment level and this isn’t affordable, there is no need for you to do so. Just carry on aiming to pay at least your minimum payment each month.
• If you can increase your payments, you’ll reduce the risk of your account remaining in persistent debt for over 36 months and your card being suspended in the future – as well as paying less interest.
• If your account has been in persistent debt for over 36 months, we’ll be back in touch over the next few months to look at affordable options to help you pay down your balance over a reasonable period – this could involve interest rate reductions and other concessions.
Accounts which have been in persistent debt for over 36 months won’t be suspended just yet and we’ll always get in touch with plenty of notice before this happens.