Can you tell me more about the Affinion/Sentinel redress scheme?

The Financial Conduct Authority (FCA) has reached an agreement with Affinion International Limited ('Affinion'), and 11 high street banks and credit card issuers, following voluntary negotiations, that’ll pave the way for customers to claim compensation if they have concerns about the way that card security products, with the following product names, were sold to them:

  • Card Protection
  • Sentinel
  • Sentinel Gold
  • Sentinel Gold Plus
  • Sentinel Protection
  • Sentinel Excel
  • Safe and Secure Plus

While an agreement has been reached on the nature of consumer redress scheme, the scheme itself must first be voted on by eligible customers (who are the scheme's creditors), and formally approved by the High Court, before compensation can be paid. A majority of customers will need to vote in favour of the scheme for this to happen. This means, compensation is not expected to be paid out until later this year.

Find out more information about the redress Scheme or call 0800 678 1930, opening hours are Monday to Friday, 8am – 8pm, and Saturdays 8am – 6pm. Find out more about call charges .

Alternatively, you can write to the scheme at:

AI Scheme Services
P.O Box 260
NR18 8DG