What if my contactless payment is declined?

There are a number of possible reasons for your payment not going through. These might relate to your Barclaycard or a terminal not working correctly. If you continue to have problems using your Barclaycard, you can contact our Customer Services Team.

However, it could be that you’ve exceeded your credit limit - check your balance in Barclaycard online servicing. Once logged in, you can also set up alerts to help you manage your account. Just select 'Alerts and notifications', which you’ll find under 'Your details' in the top menu.

If you haven’t already, log into or register for Barclaycard online servicing.

Alternatively, you can check your balance by contacting our Customer Services Team.