How do I make a complaint?

We do everything we can to provide you with the best service possible, but occasionally, we may not live up to your expectations.

To share a complaint with us, you can get in touch using ‘Chat’ in our app, you can find it under 'Contact us' on the help page. It's secure and easy to use and available 24/7. You need to be 18 or over to access this product or service using the app. T&Cs apply.

Alternatively you can give us a call on 0800 151 0900 (Call charges may apply) or you can write to us at Barclaycard, PO Box 10200, Wigston, LE18 9ER.

So we can resolve your complaint as quickly as possible, please give us: a description of your concern or complaint (including any relevant reference numbers), what you'd like us to do to put things right, when the best time is for us to contact you, and on which number.

Once we receive your complaint, we'll try to resolve it as quickly as we can. If it takes a little longer than expected, we'll send you written acknowledgement with details of who's handling your complaint, and we'll keep you up to date with any progress we make.

We also offer a Next Generation Text or SignVideo service. For more information, visit