How do I make a complaint?

While we try our best to give you with the best possible service, we know we don’t always get it quite right.

If you’d like to tell us how we could do better, you can send us a message from the ‘Help’ section of the Barclaycard app.

You need to be 18 or over to use our app. T&Cs apply.

Alternatively, you can give us a call on 0800 151 0900 (call charges) or you can write to us at Barclaycard, PO Box 10200, Wigston, LE18 9ER.

To help us resolve your complaint as quickly as possible, please give us: a description of your concern or complaint (including any relevant reference numbers), what you'd like us to do to put things right, when the best time is for us to contact you and on which number.

If we think we need some time to get back to you with the right answer, we'll send you a letter with details of who's handling your complaint, and we'll keep you up to date with any progress we make.

We also offer a Next Generation Text or SignVideo service. For more information, visit