How long will it take to resolve my complaint?

We try to resolve all complaints within 2 working days. If we need more time, we'll let you know in writing, and we'll provide more information on how we deal with complaints.

Other popular questions about customer services

Complaints

How do I contact you if I want to discuss a complaint that I've already raised?

How do I make a complaint?

Will you need to call me to discuss my complaint?

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General information

I need to contact Barclaycard customer services from abroad - what number do I need to call?

What is your postal address for queries?

Can I see a copy of my credit card terms and conditions online?

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PPI complaints

What if I need to make a PPI claim?

How can I claim on my PPI if I'm unable to work?

Why is my PPI or income protection policy closing?

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