Peace of mind comes as standard when you pay with Barclaycard. Should your purchases be faulty, damaged or don't arrive at all, you could be covered.
When it comes to protecting your account, we’re here as a first line of defence – and we’re always working behind the scenes to protect you from fraud. Whether you use your Barclaycard on the high street, online or overseas, your account is monitored by our fraud detection system around the clock.
Have we got your current mobile number? We’ll use this to get in touch if we spot anything suspicious on your account. To update your number, log in to your Barclaycard account and go to ‘Your details’.
Relax. Your account’s protected by our online and mobile banking fraud guarantee:
Certified member of Cyber Essentials
If we spot fraud on your account, we’ll get in touch with you quickly. Using automated text messages and phone calls means we can contact you 24/7, whatever time zone you’re in. All you need to do is follow the instructions and let us know if you recognise the transactions.
If you recognise the transaction, just confirm it’s genuine and carry on making the most of your card.
If you don’t recognise the transaction follow the instructions and safely destroy all the cards on your account. We’ll cancel your card and send you a replacement, which will be with you in 3 to 5 working days. You can also opt to speak to our fraud team who are on hand to help.
Listen to a sample of our automated voice call (75KB) so you know it's us.
Sometimes, our fraud team might need to speak to you in person, but we’ll never ask you for your PIN, online login details or full passcodes.
Find out more about why you might hear from us and how you can check it’s us.
Letting you know about account changes
If any details are updated on your account, such as your phone number, we’ll send you a text message or email alert to make sure it’s you making the change. You’ll get an alert if you:
Whether you’re hitting the beach or you’re away on business, you can use your Barclaycard abroad with peace of mind. We’ll still be monitoring your account for fraud, so if we spot something that doesn’t seem right, we’ll contact you by text, on our automated phone service, or we’ll call you personally.
Barclaycard Secure is an extra safety net when you shop online. We use technology from Verified by Visa to help protect against the unauthorised use of your card. All you need to do is sign up and create a memorable password. Find out more and sign up for Barclaycard Secure.
Find out if you're already a member or create a new account here. The next time you make an online purchase with a participating online retailer, you may be asked to enter this password during the secure sales process. Think of it as an online shopping version of Chip and PIN.
Help to keep identify thieves at bay with Experian . We’ve teamed up with the credit card agency, so you can sign up for free and track how your score changes over time.
To register for your Experian Credit Score, log in or register for Barclaycard online servicing and select ‘Experian Credit Score’ under ‘Transfers and offers’ or ‘Account services’.
A data breach is an incident where information is stolen or taken from a system without the knowledge or authorisation of the system’s owner. Victims of data breaches are usually large companies or organisations, and the data stolen may typically be sensitive, proprietary or confidential in nature e.g. credit card numbers, customer data, trade secrets or even matters of national security. Data breaches may be a result of cybercriminal activity, such as targeted attacks, or by complete accident/human error such as a misplaced business laptop or smartphone.
Barclaycard receive information about data breaches from multiple sources like Visa, Mastercard and law enforcement agencies. Due to the sensitivity of the information, we don’t receive any details specific to the breach, so we’re unable to provide the name of the merchant or where the data breach has occurred.
As soon as we receive information about a data breach, we’ll attempt to contact you to protect your account before any fraudulent activity takes place. We will send you a new card with a new card number that you will be able to use straight away.
Yes. Even if there are no fraudulent transactions on your account at the moment, we're replacing your card as a safety measure to help ensure that your account information is protected. You can continue to use your current card until the new card arrives. Your PIN stays the same, but you do have a new card number, so you’ll need to let any companies that take regular payments from your account know.
When it comes to protecting you from fraud, you’re in expert hands with our dedicated, 200-strong fraud team. Meet some of the team protecting your account from fraud.
Find out more