My one-time verification code for online servicing isn't working, what should I do?

If you've requested more than one code please wait a few moments to make sure they've all arrived.

If they haven't, you'll need to start from the beginning again. When you enter the code make sure it's the new one, rather than any of the previous ones as they won't be valid anymore. 

Call us on 0333 202 7900 or +44 1452 828 001 (from abroad) and a member of our team will be able to help you. The line is open 7am - midnight, 7 days a week - call charges may apply. We also offer a Next Generation Text or SignVideo service. For more information visit