My PINsentry card reader says 'PIN locked', What does this mean?

You get three chances to enter your PIN correctly. If you enter it incorrectly three times, we’ll lock your PIN to protect your account.

You can use Mobile PINsentry in our app to unlock your PIN. If you don’t already have it, you can find out how to download and register for the Barclaycard app.

If you have the Barclays app, then you can use MobilePINsentry there.

You can also unlock your PIN at any Barclays cash machine.

You need to be aged 16 or over and have a Barclays current account, mortgage account or a Barclaycard to use our app.