If you're asked to confirm it's you when you're shopping online, and you're unable to do so, we won't be able to approve your payment.
To be able to shop online securely in the future, you'll need to do one (or more) of the following:
- download the Barclaycard app so you can confirm it's you in just a few taps when you're shopping online
- check that we have the right mobile number for you using online servicing, the Barclaycard app or by calling us on 0800 151 0900. Call charges may apply
- request a PINsentry card reader by calling us on 0800 151 0900. Call charges may apply
If you're not able to use any of the 3 methods to confirm it's you then please contact us.