I'm having difficulty entering my one-time verification code. What should I do?

If you're trying to log in, you may be able to use the card security code (CVV) off the back of your Barclaycard instead. If you're unable to do this, then you will need to call us to help you with your query.

If you're trying to reset your details you'll need to call us to do this.

If you're shopping online you'll need to choose a different way to confirm it's you. You may be able to select PIN sentry or if you're registered for the app you can confirm it's you with just a few taps. If you don't have either of these options please call us.

Call us on 0333 202 7900 or +44 1452 828 001 (from abroad) and a member of our team will be able to help you. The line is open 7am - midnight, 7 days a week (call charges may apply). We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility.